Onsite Service Manager (Wednesbury, UK (UK1), Wednesbury, UK (UK1), Wednesbury, UK (UK1), Wedne[...]

MSC Industrial Supply; Wednesbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading supply chain solutions provider is seeking an Onsite Service Team Manager to lead customer service teams at large accounts. This role requires strong interpersonal skills, problem-solving abilities, and creativity. You will coordinate customer activities, drive operational excellence, and manage team performance. The position offers extensive opportunities for professional development, including coaching and mentoring, and comes with attractive benefits such as holidays, insurance, and a pension scheme.

Benefits

25 days holiday plus bank holidays

Company pension scheme

Life insurance

Discounted health cash plan

Personal and professional development opportunities

Qualifications

• Demonstrated ability to manage relationships effectively.
• Strong problem-solving and agile thinking skills.
• Proven creativity in creating solutions.
• High level of ambition and energy.

Responsibilities

• Lead and inspire the external Service Delivery Managers.
• Co-ordinate onsite customer activity.
• Create a high-performance team environment.
• Drive operational excellence and profitability.
• Conduct performance reviews and develop training plans.

Skills

Interpersonal skills

Problem-solving

Agility

Creativity

Drive and ambition

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

When it comes to performance, skills and experience don't tell the whole story. They only tell us what to do in known, predictable, and contextual situations.

We look for attributes as they tell us how you behave in all situations, particularly unknown, challenging, or stressful ones when you can't apply your learnt skills.

We have big ambitions, and we need people who work here to have big ambitions too.

To achieve our growth plans we need talented and driven people who are curious and comfortable with uncertainty and step outside their comfort zone to learn and try new things.

If you're the kind of person who rolls up your sleeves and gets stuck in, we want to hear from you!

Watch HERE to find out what it takes to be successful and build a better career at MSC.

Requisition ID: 19270

Employment Type: Full Time

Job Category: Customer Service/Support

Work Location: Wednesbury, UK

Potential Work Location: United Kingdom : England : Manchester

The people who make the best decisions are always those closest to the customer and as a player-coach to our external Service Delivery Managers, you will inspire, engage, and encourage the team to achieve great things. Our customers are at the center of our business and as the Onsite Service Team Manager, you will be responsible for leading a team of people who service our organization’s largest customers.

Working closely with our customers and internal departments you will be engaging and building close working relationships to drive performance across your team and within our customers. Given the proactive nature of the role, you will actively be working with our Resource Planner to coordinate the replenishment and upkeep of all our vending machines. In addition to the management and coordination of your team, you will be an on-hand resource to cover your territory in the event of any unplanned absence and holiday cover.

This is an external role with high on-the-road activity to ensure great service delivery to our largest customers.

Are you looking to take your career to the next level? When you join MSC we offer you more than just a job, we provide the opportunity to grow and develop helping you build your career. Great businesses need great people - that's where you come in!

What's in it for you?

• With MSC you'll have the autonomy to shape your role and develop your career with us. We believe in continuous growth, which is why you will have constant access to coaching, mentoring and an environment where personal and professional development and success are celebrated.
• Love discounts? You'll love it even more with our discounts and rewards site, which covers all the most popular brands. Whether it's a breakaway, cashback on essentials or shopping for a special occasion, we've got you covered.
• On top of this, we give you 25 days of holiday entitlement + Bank Holidays + paid birthday leave. A company pension scheme matched up to 10% of your annual salary. Life insurance, which is 6x annual salary, plus, a discounted health cash plan and private medical insurance to support you with whatever life throws at you.

What will you be doing?

• As an Onsite Service Team Manager, you will have direct leadership responsibilities for a team within our Large Customer Operations Department.
• Working with our resource planner co-ordinate onsite customer activity and be the first point of contact for resource cover across your territory.
• Create an environment that brings out the best in our people, manages and rewards high performance and feels great to be part of.
• Have a Continuous Improvement Mindset to your role and our working processes and identify improvements.
• Drive operational excellence across the Team to drive profitability and productivity improvements for our team and organisation.
• Conduct regular performance reviews & developmental 121s with your direct reports and create bespoke training and developmental plans.
• Be active with your team's customers and identify training and coaching needs in order to optimise high performance.

What will you need?

We trust that our people will be able to teach you the role-specific skills, but for you to truly succeed at MSC you will embody our values and these significantly important attributes; ones that MSC believes embody talent within our business.

Connections: Your interpersonal skills; how well you manage relationships, and how rewarding you are to deal with.

Thinking: The abilities you draw upon to solve problems, learn and be agile.

Creativity: How adept you are at creating solutions and working with change.

Drive: Your level of ambition. The pace, energy, and enthusiasm applied to activities.

Ultimately, we identify talent in people who can demonstrate our values and the behaviours required to thrive in our business. So, if you can operate effectively in a team, demonstrate customer-centricity, and are eager to make a difference, then we would love to hear from you - apply today!

Why MSC?

The journey to the best version of yourself starts with us. If you're searching for an employer that will enable you to learn, grow and make a difference, you've found it.

You will feel a sense of purpose and belonging as we allow our people to have a voice and the opportunity to make a genuine impact.

We have created a psychologically safe and inclusive environment where we treat our associates as adults and give them autonomy to make decisions, take risks and learn from mistakes.

You will be encouraged to challenge the norm, make decisions and take ownership to make changes, enabling you to significantly contribute towards our business success.

Our people-centric culture will encourage you to continuously develop, both professionally and personally.

From our culture to our forward-thinking leadership, you'll soon realise that you have an incredible opportunity here to be your best self.

Whether your career path is vertical or squiggly we'd love to watch you grow and reach your full potential with us.

Watch HERE to find out what it's like to work at MSC and join us as we continue to build a team of people doing their best work.

We won't just give you a job, we'll enable you to be yourself, discover opportunity, unlock your potential, and design your career.