Onsite IT Support Engineer — Windows, AD & Imaging

Vertex I.T. Solutions Ltd; Lytham St Annes; On-site; GBP 28,000 - 40,000; Full time

Job summary

A managed service provider is seeking a reliable and professional Deskside Support Engineer for an on-site role with a government client in Lytham St Annes. The ideal candidate will provide deskside support, troubleshoot various issues, and be knowledgeable in Windows OS, Microsoft 365, and Active Directory. Excellent customer service and communication skills are essential for this role, which requires SC clearance eligibility.

Qualifications

• Proven experience in a deskside/2nd line support or similar technical role.
• Strong knowledge of Windows OS, Microsoft 365, Active Directory, and typical enterprise applications.
• Excellent communication skills with the ability to support users of varying technical levels.

Responsibilities

• Provide onsite deskside support to sector users, ensuring all incidents and requests are resolved efficiently.
• Troubleshoot hardware, software, and network issues across Windows-based systems.
• Build, configure, and deploy desktops, laptops, mobile devices, and peripherals.

Skills

Customer service

Technical competence

Troubleshooting ability

Communication skills

Tools

Windows OS

Microsoft 365

Active Directory

Job description

A managed service provider is seeking a reliable and professional Deskside Support Engineer for an on-site role with a government client in Lytham St Annes. The ideal candidate will provide deskside support, troubleshoot various issues, and be knowledgeable in Windows OS, Microsoft 365, and Active Directory. Excellent customer service and communication skills are essential for this role, which requires SC clearance eligibility.