Online Fulfilment Customer Care Team Member

Tool Kit Depot; Mile End; On-site; GBP 10,000 - 40,000; Full time

Job summary

A reputable tools and servicing company in Mile End is seeking an Online Fulfilment Customer Care Team Member to ensure customer satisfaction through efficient order processing and issue resolution. The ideal candidate will have customer service experience and a problem-solving attitude, thriving in a collaborative and fast-paced environment. Join an inclusive team that values your input and contributions.

Benefits

Team discounts

Career growth opportunities

Flexible work environment

Qualifications

• Experience in a similar role, ideally in retail or customer service.
• Ability to thrive in a fast-paced environment.
• Excellent communication skills across various platforms.
• Availability to work across a 7-day roster.

Responsibilities

• Process online orders and ensure timely delivery.
• Resolve customer order issues with efficiency.
• Engage with customers via phone, email, and social media.
• Support the Online Operations Team as needed.

Skills

Customer service experience

Attention to detail

Multi-tasking ability

Problem-solving attitude

Job description

Online Fulfilment Customer Care Team Member

Add expected salary to your profile for insights

Tool Kit Depot is a trusted and much-loved tools and servicing company with a history that dates back to the 1940s.

The booming tool market and rise of DIY culture in Australia over the years led us to become market leaders, providing an extensive and diverse tool offering for all trade and DIY experts.

Our founders were famous for quality, loyalty and expert service – values that live on in a modern environment for today’s trade professional at Tool Kit Depot.

The Tool Kit Depot team is growing, and we need the right people to grow with us. We are looking for an experienced, Online Fulfilment Customer Care Team Member to join our team.

What You’ll Be Doing

• Keeping the online orders rolling—from processing payments to making sure everything gets where it needs to go.
• Giving our customers the VIP treatment by sorting out any order issues with a smile.
• Chatting with customers across phone, email, and social media to keep them in the loop.
• Helping out the wider Online Operations Team when needed—because teamwork makes the dream work!

What We’re Looking For

• Someone with experience in a similar role (bonus points if you’ve worked in retail or customer service!).
• A true team player who thrives in a fast-paced environment.
• A quick thinker who can juggle multiple tasks and make good calls under pressure.
• A go-getter with a “can-do” attitude—we love problem solvers!
• Someone with great attention to detail (you’ll be making sure orders and payments are spot-on!).
• A person who’s happy to work across a 7-day roster (we take turns covering weekends).

Why You’ll Love It Here

• Team discounts and perks from our corporate partners.
• Career growth, training, and learning opportunities.
• A fun, down-to-earth team that makes work enjoyable.
• A flexible and inclusive work environment where your ideas are valued.

We’re all about great tools, great service, and great people. So, if you’re keen to be part of a legendary team, hit that apply button now

Unlock job insights

• Salary match
• Number of applicants
• Skills match

Your application will include the following questions:

1. Do you have customer service experience?
2. Which of the following statements best describes your right to work in Australia?
3. How many years' experience do you have as a Customer Care Consultant?
4. What’s your expected annual base salary?
5. How much notice are you required to give your current employer?
6. Do you have a current Australian driver's licence?
7. Which of the following Microsoft Office products are you experienced with?
8. Are you available to work on a rotating roster?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

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