Online Assistant

Sainsbury's Supermarkets Ltd; Nantwich; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company is seeking an Online Assistant to join their Nantwich store. This dynamic role involves organizing customer orders for delivery, requiring punctuality for early starts and physical fitness to lift crates up to 15kg. Applicants must have a valid UK driving license and be flexible to work across various shifts including weekends. The position provides opportunities for skills development in a fast-paced environment.

Benefits

Nightshift premium of £2.45 for hours between midnight - 5am

10-15% discount after four weeks

Free food and hot drinks for colleagues

Generous holiday entitlement

Pension matching contributions

Discounted shopping and lifestyle offers

Wellbeing support through Employee Assistance Programme

Qualifications

• Must be able to commit to 4:00 AM starts.
• Available to work shifts across the entire week.
• Comfortable with heavy lifting in a busy environment.

Responsibilities

• Ensure customer orders are organized for delivery.
• Meet morning deadlines for van departures.
• Lift and stack crates weighing up to 15kg.

Skills

Punctuality

Flexibility

Resilience

Teamwork

Attention to detail

Education

Valid UK Driving License

Job description

Rate: £12.60 per hour
Location: Nantwich Store, Nantwich, CW5 6PH
Hours: Part time, 16 hours per week
Contract type: Permanent
Business area: Retail

Shift hours
Early shift: 04:00

Working in our stores:

Our stores are fast‑paced environments where no two days are ever the same, especially during our busiest and most magical time of the year. They are at the heart of the local community providing outstanding value, quality and great service. As one of our Online Assistants, you’ll be the special ingredient that supports a joyful shopping experience for our online customers, so they get everything they shop at Sainsbury’s for.

• If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
• You must have Right to Work eligibility in the UK

About the Role:

We are looking for two hardworking and reliable colleagues to join our fast‑paced Online Department. This is a vital, physically active role that ensures our customer orders are organised and loaded for delivery before the store opens.

Key Responsibilities & Physical Demands:

This role is highly demanding and requires a high level of physical fitness. You will be expected to:

Work at Pace:Meet strict morning deadlines to ensure vans depart on time.

Heavy Lifting:Constantly move and lift delivery crates (totes) weighing up to15kg.

Stacking:Safely stack crates to head height within the warehouse and on delivery vehicles.

Loading:Stack down crates and load 3.5‑ton vans ready for our drivers to take out on the road.

Driving & Development:

We are looking for candidates who are comfortable behind the wheel. Upon successful completion of your probation period, we will provide full training for you to drive and manoeuvre our 3.5‑ton delivery vanswithin the department yard to support our morning loading activities.

Candidate Requirements:

Punctuality:Must be able to commit to 4:00 AM starts.

Flexibility:Available to work shifts ranging across the entire week (including weekends).

Driving License:A valid UK Driving License is essential.

Resilience:Comfortable with heavy lifting and working in a busy, outdoor/yard environment.

Why Join Us?

This is a great opportunity for someone who enjoys an active job and is looking to develop their skills within a retail environment. If you are well‑organised, energetic, and a confident driver, we want to hear from you.

What you’ll be doing:

• Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers
• Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help
• Build great knowledge about our products, services and promotions to help provide recommendations
• Working flexibly across the store as required

What makes a great Sainsbury’s Colleague:

• Happy with early morning starts (as most shifts start at 4am) and working in a fast‑paced, physical and high energy environment, often on your own but also thrive in being part of a team
• Friendly and welcoming with a genuine enthusiasm for helping customers
• Enjoys working in a fast‑paced, physical and high energy environment, using initiative to solve problems and taking responsibility for owning tasks
• Always ready to work flexibly and productively to a high standard across the store - you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
• Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15KG.
• Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers

Working for us has great rewards:

We truly value our colleagues and provide market‑leading benefits and training to reflect that:

• Nightshift premium -in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight - 5am (where applicable).
• Discount card –10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day
• Free food and hot drinks - provided for Colleagues in all our stores
• Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave
• Pension – we’ll match between 4-7.5% of your pension contributions
• Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
• Wellbeing support– including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues

Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.

If you need an update on your application, you should contact the store that you have applied to. You can find contact details for all Sainsbury's stores here .

An inclusive place to work and shop

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.

We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here .

As part our commitment as a Disability Confident Leader, all candidates will have the opportunity to be offered an interview through our online assessment which will prioritise those candidates who achieve the highest score and therefore most closely match the essential criteria for the role.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.