Online Assistant

Sainsbury’s Group; Chippenham; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading UK retailer is looking for dedicated colleagues to pick and select quality products for customer deliveries. Responsibilities include responding to customer queries and ensuring efficient store operations. Candidates must be flexible, have strong attention to detail, and be able to handle physical tasks. The role offers various development opportunities and a supportive work environment.

Benefits

Nightshift premium

Discount card for staff

Free food and drinks

Qualifications

• Must be above school-leaver age in the UK.
• Eligibility for Right to Work in the UK is required.
• At least 18 years old for shifts covering hours before 6am or after 11pm.

Responsibilities

• Pick and select products ordered by online customers for delivery.
• Provide substitutions when products are out of stock.
• Handle customer queries and process orders behind the scenes.
• Support customers by answering questions and offering help.

Skills

Attention to detail

Customer service

Flexibility

Job description

Responsibilities

Picking and selecting the best quality products on the shop floor that online customers have ordered ready for delivery to their doorsteps, or providing substitutions when products are out of stock.

Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop.

Working behind the scenes handling customer queries, processing orders and helping to load the vans for Home Delivery Drivers.

Always ready to serve customers brilliantly, supporting with questions and proactively offering help.

Build great knowledge about our products, services and promotions to help provide recommendations.

Working flexibly across the store as required. Happy with early morning starts (most shifts start at 4am) and working in a fast-paced, physical and high-energy environment, often on your own but also thriving as part of a team.

Friendly and welcoming with a genuine enthusiasm for helping customers.

Enjoys working in a fast-paced, physical and high-energy environment, using initiative to solve problems and taking responsibility for owning tasks.

Always ready to work flexibly and productively to a high standard across the store — you'll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things.

Comfortable learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15 kg.

Have great attention to detail, keeping the store clean and clutter-free, always looking to create the best shopping experience for our customers.

Qualifications

Age and eligibility

• You must be above the school-leaver age in your country.
• If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
• You must have Right to Work eligibility in the UK.

Inclusive workplace and development

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome. We may offer enhanced discretionary leave for families, support for carers, and resources to help colleagues understand and support their roles and their teams. We provide development opportunities, including mentorship, training, and career progression pathways, and celebrate diversity through various initiatives and events. If you would like to learn more about our commitment to inclusivity, please take a look. If you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

Benefits

• Nightshift premium — an additional £2.45 per hour between midnight and 5am where applicable.
• Discount card — 10% off at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury's every Friday and Saturday, and 15% off at Argos every pay day.
• Free food and hot drinks — provided for colleagues in all our stores.
• Generous holiday entitlement — based on the hours you work, plus maternity and paternity leave.
• Pension — company contributions matched between 4% and 7.5%.
• Sainsbury's share schemes — buy shares at discounted prices.
• Shopping discounts — special offers on gym memberships, restaurants, holidays, vouchers and more.
• Wellbeing support — including free access to our Employee Assistance Programme for confidential support.