Online Account Platform Manager

Co-op; Manchester; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

A leading retail cooperative in Manchester is seeking an Online Account Platform Manager to manage partnerships and grow their online revenue. You will coordinate activities, engage with internal teams, and provide status updates. The ideal candidate will have strong organizational and communication skills and be proactive in solving problems. This role offers a competitive salary and a range of benefits, including discounts and annual bonuses.

Benefits

30% off Co-op branded products

Annual bonus

28 days holiday (rising to 32 with service)

Pension with up to 10% employer contributions

Private healthcare

Access to subsidised onsite gym

Coaching and training

Qualifications

• Proven experience in managing complex workstreams.
• Ability to present effectively to large audiences.
• Proactive attitude with attention to detail.

Responsibilities

• Coordinate and plan online platform activities.
• Grow Online revenue and manage partner relationships.
• Provide regular updates to the online team.

Skills

Excellent organisational skills

Strong communication skills

Experience in managing relationships

Problem-solving skills

Project management experience

Job description

Overview

Online Account Platform Manager
£50,000 to £60,000 plus benefits (Work Level 5)
Manchester city centre, hybrid working: split time between home and office. Find out more about our hybrid working policy at colleagues.coop.co.uk/hybrid-working-policy.

We’re looking for an Online Account Platform Manager to join us and help grow our Online offer so that we can provide more choice to our members and communities. In this role, you’ll manage partnerships with a number of brands including Deliveroo and Amazon. You’ll work proactively to engage with other teams to agree roles and responsibilities related to activity and collaborate to agree specific plans for the online platform. If you can use initiative to solve problems and confidently present findings to a large number of senior partners, you can grow your career with a business that puts people at the heart of its strategy.

What you’ll do

• Coordinate and plan activity to facilitate online platforms to operate with Co‑op
• Continue to grow our Online revenue and manage relationships with partners
• Work with a large number of internal and external partners to ensure activity is completed on time, to budget and to a high standard
• Manage the delivery of activity and communication through regular meetings, record actions and hold colleagues to account
• Escalate risks and issues where necessary to support delivery
• Take a pragmatic approach to problems to reach the best possible outcomes
• Visit stores to support planning and develop processes to support store set up – allowing for continuous improvement
• Provide regular updates to the wider online team

This role would suit people who have

• Excellent organisational skills; you’ll need to manage multiple workstreams at the same time
• Strong communication skills; you’ll need to provide regular progress updates to a variety of audiences including presenting at governance forums
• Proven experience in managing relationships; you’ll need to motivate working groups to keep them on track and influence outcomes
• Good problem-solving skills and attention to detail; you’ll need a proactive, positive attitude and be resilient to overcome challenges
• Project management experience and commercially focused as this role will involve managing multiple complex work streams

Why Co‑op?

If you have the skills we need, we offer a competitive salary and great benefits package which includes 30% off Co‑op branded products in our food stores (and other discounts on Co‑op products and services).

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Private healthcare
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
• Wagestream app – giving you access to a percentage of your pay as you earn

Building a diverse environment

We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.

Note

Please note that we may close applications for this role early. As part of your application, you’ll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you’re a current Co‑op colleague, this does not need to be completed.