One Stop - Customer Service Assistant

One Stop; Thrapston; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading retail company in Thrapston is seeking a Customer Service Assistant to enhance store operations. Responsibilities include providing excellent customer service, maintaining store appearance, and running shifts in the absence of managers. Ideal candidates should have strong communication skills and a passion for customer satisfaction. Safety protocols must be adhered to at all times, creating a welcoming environment for both customers and staff.

Qualifications

• Must provide excellent customer service and assist with store operations.
• Must engage customers for feedback and contribute to store performance.
• Should follow safety protocols and keep the store organized.

Responsibilities

• Assist customers with purchases and provide feedback opportunities.
• Stock shelves and maintain store appearance.
• Run shifts in absence of Store Manager and Shift Leader.

Skills

Customer Service

Communication

Teamwork

Attention to Detail

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

1. I know my customers and serve them with passion and pride, giving great natural service.
2. I actively encourage customers to give feedback on their shopping trip through completing the ‘Have Your Say’ survey.
3. I work across all areas of the store including online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet customer needs.
4. I put into practice the training I have received to ensure we work safely.
5. I participate in seasonal, community, and charity events, creating a welcoming atmosphere.
6. I am knowledgeable about my store’s performance and understand the part I play in delivering profit.
7. I live our values, make everyone feel welcome, and follow our policies.
8. I ensure I clock in and out at the start and end of my shift to be paid accurately.
9. I keep myself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
10. I follow the 'Think 25' policy when serving age-restricted products.
11. I respond quickly to assistance calls or interventions on self-service checkouts, explaining my actions to customers.
12. I work in a clean, tidy, and organized manner, keeping aisles clear.
13. At times, I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
14. I follow all training to keep myself, others, and the store safe and legal.
15. If this store has a Post Office Local, my duties will include the day-to-day operations of the post office. This requires undertaking a Post Office Financial and criminal conviction background check, which I must pass. If these checks fail, the job offer will be withdrawn.