One Stop - Customer Service Assistant

One Stop; Stratford-upon-Avon; On-site; GBP 20,000 - 23,000; Full time

Job summary

Join One Stop as a Customer Service Assistant in Stratford-upon-Avon, where you will play a vital role in delivering excellent customer service and ensuring the store runs smoothly. This fast-paced role offers flexibility in working arrangements tailored to your needs, with great benefits including discounts and insurance. As a key team member, you will help create a welcoming environment for customers while working across various store operations.

Benefits

Discounts

Flexible working arrangements

Savings schemes

Insurance benefits

Qualifications

• Enthusiastic and passionate about serving customers.
• Ability to work in a fast-paced environment.
• Willingness to participate in training for safety and compliance.

Responsibilities

• Serve customers with passion and pride.
• Maintain a clean and organized store environment.
• Encourage customer feedback through surveys.

Skills

Customer Service

Communication

Teamwork

Job description

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Client:

One Stop

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

91d225eb0387

Job Views:

37

Posted:

24.06.2025

Expiry Date:

08.08.2025

Job Description:

One Stop • Stratford-upon-Avon • Apply by 06-Jun-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

You will ensure the store remains a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural service.
• Encouraging customer feedback through surveys.
• Working across all store areas including online, tills, replenishment, vending, and stock routines.
• Practicing safety training and procedures.
• Participating in seasonal, community, and charity events.
• Understanding store performance and your role in delivering profit.
• Living company values, making everyone feel welcome, and following policies.
• Clocking in and out accurately for pay.
• Following security procedures and wearing safety equipment.
• Following the 'think 25' policy when serving age-restricted products.
• Responding to assistance calls and explaining actions to customers.
• Maintaining a clean and organized store environment.
• Possibly managing shifts in the absence of supervisors.
• Completing all relevant training for safety and legal compliance.
• If applicable, managing Post Office operations and passing background checks.

Flexible Working

We support flexible working arrangements tailored to individual needs, including part-time, job shares, and other flexible schedules. Discuss your preferences during the application process.

Core Purpose

Serving our customers, communities, and planet better each day.

Values

• Customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including free cash machines, Post Office, Parcelshop, bill payments, lottery, vending, and more. We are a subsidiary of Tesco, operating independently from our Head Office in Brownhills, Walsall, with distribution centers in Brownhills, Nursling, and Wakefield.

Please Note

We only recruit individuals who have passed the school leaver’s age. Benefits include discounts, savings schemes, insurance, flexible working, and more. Specific benefits may vary based on role and location.