One Stop - Customer Service Assistant

One Stop; Stockton-on-Tees; On-site; GBP 18,000 - 22,000; Full time

Job summary

One Stop, a subsidiary of Tesco, is seeking a Customer Service Assistant in Stockton-on-Tees. The position involves providing exceptional customer service, managing store operations, and ensuring safety protocols are followed. You will work in a dynamic retail environment, contributing to a motivated team and engaging with customers daily. Benefits include flexible working arrangements and discounts.

Benefits

Discounts

Flexible working

Insurance

Medical care

Qualifications

• Experience in customer service preferred.
• Above school leaver’s age required.

Responsibilities

• Serve customers with passion and pride.
• Maintain a clean and organized store environment.
• Manage store operations in the absence of managers.

Skills

Customer service

Teamwork

Communication

Safety protocols

Education

Above school leaver’s age

Job description

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One Stop - Customer Service Assistant, Stockton-on-Tees

Client: One Stop

Location: Stockton-on-Tees, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: f99e47cc25a1

Job Views: 37

Posted: 24.06.2025

Expiry Date: 08.08.2025

Job Description:

One Stop • 98 Darlington Lane, Stockton-on-Tees, TS20 1BW • Apply by 10-May-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will be constantly looking for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural, excellent service.
• Encouraging customer feedback through surveys.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Practicing safety protocols learned during training.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately for correct payment.
• Following security procedures and wearing safety equipment.
• Following the 'think 25' policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running shifts in the absence of managers.
• Following training to ensure safety and legality.
• If applicable, managing the Post Office operations and passing necessary background checks.

Flexible Working

We welcome discussions about flexible working arrangements to support your needs.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other well
• We work as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, cash machines, and more. We are a Tesco subsidiary, operating independently with distribution centers in Brownhills, Nursling, and Wakefield.

Please Note

Candidates must be above the school leaver’s age. Benefits include discounts, insurance, medical care, flexible working, and more.