One Stop - Customer Service Assistant

Tesco; Southwell CP; On-site; GBP 18,000 - 22,000; Full time

Job summary

A retail convenience store is seeking a Customer Service Assistant to join the team in Southwell. The role involves providing excellent customer service, maintaining store appearance, processing payments, and stock management. Applicants should be ready for a fast-paced environment and engage with customers positively. This position offers an opportunity to impact the community through service and support.

Qualifications

• Experience in a fast-paced retail environment is advantageous.
• Knowledge of stock management and cash handling.
• Ability to follow training and safety protocols.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Process payments and handle stock replenishment.
• Engage with customers for feedback and support.

Skills

Customer service

Teamwork

Attention to detail

Job description

One Stop • Southwell • Permanent • Apply by 13-Sep-2025

Overview

We are looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. You will be working in a fast paced retail environment where no day is the same.

You will play an important role in the day-to-day operations by providing excellent customer service, stocking shelves, processing payments and helping maintain the store's appearance. As the customer is at the heart of everything we do, you will continually look for ways to improve service through on-the-job coaching and feedback. With your guidance, the store will remain a safe place to work and shop.

Responsibilities

• I know my customers and serving them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the "have your say" survey.
• I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training I have received to ensure we work safely.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about my store's performance, understanding the part I play and what we need to do together to deliver profit.
• Being myself, living our values, making everyone feel welcome and always following our policies.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• Keeping myself, colleagues and customers safe by following security procedures and wearing safety equipment where available.
• Following the Think 25 policy when serving age restricted products to all customers.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
• Working in a clean, tidy and organised manner and keeping aisles clear of congestion.
• At certain times, may be responsible for running the shift in the absence of the Shift Leader and Store Manager.
• Following all training to keep the themselves, others and the store safe and legal.
• If this store has a Post Office Local, duties will include the day-to-day operations of the post office and you will be required to undertake a Post Office financial and criminal conviction background check. If these checks fail, the job offer may be withdrawn.

Core Purpose

Serving our customers, communities and planet a little better every day.

Values

• Our customers are at the heart of everything we do

• We treat each other how they like to be treated

• We work together as one team

• We make things easier

About us

One Stop Stores Limited is a retail convenience business with over 1,000 company and franchise neighbourhood stores across Great Britain. We employ more than 10,500 colleagues.

The majority of our stores are open seven days a week from 7am to 10pm and offer local communities an impressive range of fresh and chilled food, cupboard essentials, lunchtime meal deals, frozen food, household essentials, snacks and treats and beers, wines and spirits. Whether it\'s popping in for a quick snack or grabbing ingredients for an evening meal, One Stop has everything its customers need.

In addition to One Stop\'s comprehensive product range, many of our stores offer services to enhance the shopping experience, including free cash machines, Post Office, Evri Parcelshop, PayPoint (for bill payments and mobile top-up), lottery, as well as vending solutions such as Costa Coffee and Tango Ice Blast.

One Stop is a subsidiary of Tesco which acquired the stores in 2003. We operate as a separate business from our Head Office, also known as Store Support Centre in Brownhills, Walsall, West Midlands and we service our stores from 3 distribution centres in Brownhills, Nursling (Hampshire) and Wakefield (West Yorkshire).

With our stores situated throughout England and Wales, there\'s sure to be One Stop near where you live or work.

We\'re proud to have been accredited Disability Leader Level 3 and we\'re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

Please Note

One Stop will only recruit individuals who have passed the school leavers age. To find out the school leaver\'s age for your country please click here