One Stop - Customer Service Assistant

Tesco; Rotherham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retail chain in Rotherham is seeking a Customer Service Assistant to provide excellent service and support store operations. The role involves engaging with customers, ensuring store safety, and participating in community events. Candidates should be prepared to work across various store areas while fostering a welcoming atmosphere. This position offers the opportunity for flexible working and a range of benefits.

Responsibilities

• Providing excellent customer service in a fast-paced retail environment.
• Stocking shelves and processing payments.
• Maintaining the store's appearance.
• Encouraging customer feedback through surveys.
• Working across all areas of the store.
• Participating in community and charity events.
• Running the shift in the absence of management.
• Following security procedures and safety policies.

Job description

Overview

One Stop • East Herringthorpe, Rotherham • Apply by 16-Sep-2025

We're looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store's appearance. As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.

Responsibilities

• I know my customers and serving them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the 'have your say' survey.
• I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training I have received to ensure we work all work safely.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about my stores performance, understanding the part I play and what we need to do together to deliver profit.
• Being myself, living our values, making everyone feel welcome and always following our policies.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
• I always follow the think 25 policy when serving age restricted products to all customers.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
• I work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.
• If this store has a Post Office Local, duties include the day to day operations of the post office; you will be required to undertake a Post Office Financial and criminal conviction background check, which you must pass to proceed with this role. If these checks fail, we will withdraw the job offer.

Qualifications and Requirements

Content includes responsibilities and policies; no explicit formal qualifications are listed in the original text.

Additional Information

One Stop is committed to flexible working and has a range of colleague benefits. For the full list of benefits, please click here and scroll to the bottom of our Careers Page. Note: One Stop operates as an independent business within the Tesco Group and some benefits may differ from those at Tesco. One Stop is a Disability Confident Leader (Level 3) and offers reasonable adjustments throughout the recruitment process. Details about accessibility support and colleague networks are available on the Careers Page.