One Stop - Customer Service Assistant

One Stop; Marple; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retail chain in Marple is looking for a Customer Service Assistant to support daily operations and enhance customer satisfaction. In this role, you will engage with customers, manage stock, and ensure a safe environment. Ideal candidates are customer-focused, have strong communication skills, and are willing to follow safety protocols. This position offers a dynamic work environment where no two days are the same.

Qualifications

• Passion for serving customers and providing great service.
• Ability to work across all store areas and meet customer needs.
• Strong understanding of safety protocols and policies.

Responsibilities

• Provide excellent customer service and support store operations.
• Stock shelves, process payments, and maintain store appearance.
• Assist in running shifts in the absence of management.

Skills

Customer service

Communication

Teamwork

Safety procedures

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

• I know my customers and serve them with passion and pride, providing great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• I work across all areas of the store including online, the tills, replenishment, vending, and stock routines to meet customer needs.
• I put into practice the training I have received to ensure we work safely.
• I participate in seasonal, community, and charity events, creating an inclusive atmosphere.
• I am knowledgeable about my store’s performance, understanding my role and what we need to do together to deliver profit.
• I live our values, make everyone feel welcome, and follow our policies.
• I ensure I clock in and out at the start and end of my shift for accurate payment.
• I keep myself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• I follow the think 25 policy when serving age-restricted products.
• I respond quickly to assistance calls or interventions on self-service checkouts, explaining what I am doing to the customer.
• I work in a clean, tidy, and organized manner, keeping aisles clear.
• At times, I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I follow all training to keep myself, others, and the store safe and legal.
• If this store has a Post Office Local, my duties will include the day-to-day operations of the post office. You will be required to undertake a Post Office Financial and criminal conviction background check, which you must pass to proceed with this role. If these checks fail, the job offer will be withdrawn.