One Stop - Customer Service Assistant

One Stop; Marlborough; On-site; GBP 20,000 - 25,000; Full time

Job summary

A retail convenience store chain in Marlborough is seeking a Customer Service Assistant to enhance customer experience and maintain store operations. Responsibilities include serving customers, stocking shelves, and following safety protocols. Ideal candidates will have strong teamwork and communication skills. The role offers various benefits, including a discount at the store and Tesco.

Benefits

10% discount in store

10% Tesco & Tesco Cafe discount

20% F&F Clothing discount

10% Tesco Mobile discount

20% insurance discounts

Discounted health checks

Discounted eye care

Qualifications

• Experience in a retail environment is a plus.
• Ability to handle customer inquiries effectively.
• Strong teamwork and customer service skills.

Responsibilities

• Serve customers with passion and pride.
• Maintain store cleanliness and organization.
• Follow safety procedures and protocols.

Skills

Customer service

Communication

Teamwork

Job description

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One Stop - Customer Service Assistant, Marlborough

Client: One Stop

Location: Marlborough, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 319311228674

Job Views: 13

Posted: 12.08.2025

Expiry Date: 26.09.2025

Job Description:

One Stop • Marlborough • Apply by 11-May-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. You will work in a fast-paced retail environment, providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance.

You will play an important role in daily store operations, focusing on customer service and store upkeep.

You will be Responsible For

• Serving customers with passion and pride, delivering natural service.
• Encouraging customer feedback through surveys.
• Working across all store areas including online, tills, replenishment, vending, and stock routines.
• Practicing safety protocols learned during training.
• Participating in seasonal, community, and charity events.
• Understanding store performance and contributing to profit goals.
• Living company values, creating an inclusive atmosphere, and following policies.
• Clocking in and out accurately for payroll.
• Following security procedures and wearing safety equipment.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls and explaining actions to customers.
• Maintaining a clean and organized store environment.
• Potentially managing shifts in absence of supervisors.
• Following all safety and legal training.

If the store has a Post Office Local, duties include managing daily operations, requiring passing a background check.

Flexible Working

We welcome discussions about flexible working arrangements to support your needs.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customer-centric approach
• Respectful treatment of each other
• Working as one team
• Making things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open daily from 7am to 10pm, offering a wide range of food, household essentials, and additional services like Post Office, cash machines, and vending solutions.

Part of Tesco since 2003, we operate from three distribution centers and serve communities throughout England and Wales.

Please Note

We only recruit individuals who have passed the school leaver’s age. Check your country’s age requirement.

Colleague Benefits

• 10% discount in One Stop
• 10% Tesco & Tesco Cafe (up to 15%)
• 20% F&F Clothing in Tesco
• 10% Tesco Mobile
• 20% insurance discounts at Tesco Bank
• Discounted eye care through Vision Express
• Health checks and flu jabs at Tesco Pharmacy
• Discounted cash plans, exclusive deals, savings schemes, and more