One Stop - Customer Service Assistant

One Stop; Hungerford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading convenience store chain is seeking a Customer Service Assistant in Hungerford. In this role, you will enhance customer satisfaction, maintain store operations, and contribute to a friendly shopping environment. Ideal candidates should exhibit excellent service skills and a strong team spirit. The position offers various colleague benefits, including discounts and flexible working arrangements.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

Qualifications

• Ability to provide excellent customer service in a fast-paced environment.
• Willingness to participate in community and seasonal events.
• Capability to maintain a clean and organized store environment.

Responsibilities

• Serve customers with passion and pride.
• Encourage customer feedback via surveys.
• Participate in seasonal and community events.

Skills

Customer service

Teamwork

Time management

Job description

Social network you want to login/join with:

col-narrow-left

Client:

One Stop

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

8533bee15790

Job Views:

10

Posted:

12.08.2025

Expiry Date:

26.09.2025

col-wide

Job Description:

One Stop • Hungerford • Apply by 18-May-2025

About the role

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural and great service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and contributing to profit delivery.
• Living company values, making everyone feel welcome, and following policies.
• Clocking in and out accurately for correct payment.
• Following security procedures and wearing safety equipment where available.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts.
• Maintaining a clean, organized, and congestion-free store environment.
• Occasionally managing shifts in the absence of supervisors.
• Following all training to ensure safety and legality.

If the store has a Post Office Local, duties include Post Office operations, requiring background checks. Failure to pass these checks will result in withdrawal of the job offer.

Flexible Working

We welcome discussions about flexible working arrangements to support your needs, whether you're starting your career, caring for others, nearing retirement, or adapting to life changes.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other well
• We work as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open daily from 7am to 10pm, offering a wide range of products and services including cash machines, Post Office, Parcelshop, bill payments, lottery, vending, and more.

As a Tesco subsidiary, we operate independently from our Head Office in Brownhills, Walsall, and serve our stores from three distribution centers.

Please Note

We only recruit individuals who are above the school leaver’s age. Check your local school leaver age for eligibility.

Colleague Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including deals for colleagues and family
• 20% off car, pet, and home insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounted health checks at Tesco Pharmacy, including flu jabs
• Discounted cash plans through Simply Health
• Exclusive savings via Colleague Deals and Discounts
• Save as you earn scheme
• WeCare support services, including online GP, mental health, and fitness programs
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options including part-time, job shares, phased retirement, and more