One Stop - Customer Service Assistant

One Stop; Highweek; On-site; GBP 40,000 - 60,000; Part time

Job summary

A retail store chain in Newton Abbot is looking for a Customer Service Assistant. The candidate will be responsible for delivering exceptional customer service, stocking products, and maintaining store standards. The role supports flexible working arrangements and requires participation in various community events. The applicant should have strong teamwork skills and a commitment to safety procedures, while also being able to manage shifts in the absence of supervisors.

Benefits

Colleague discounts

Health services

Flexible working arrangements

Retirement plans

Qualifications

• Must be above school leaver age.
• Capable of managing shifts in absence of supervisors.
• Willing to participate in community events.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Assist customers across all store areas and processes.
• Follow safety training and participate in community events.

Skills

Excellent customer service

Ability to follow safety procedures

Teamwork and collaboration

Organizational skills

Job description

Job Description: Customer Service Assistant at One Stop, Newton Abbot

Join our team at One Stop, a Tesco subsidiary, as a Customer Service Assistant in Newton Abbot. This role involves working in a dynamic retail environment, providing excellent customer service, stocking shelves, processing payments, and maintaining store appearance.

We prioritize customer satisfaction and encourage feedback to improve service. Your responsibilities include assisting customers across various store areas, following safety procedures, participating in community events, and understanding store performance to contribute to profitability.

If applicable, duties may extend to the Post Office operations, requiring background checks.

Responsibilities:

• Deliver passionate, natural service to customers.
• Encourage customer feedback through surveys.
• Assist in all store areas, including online, tills, replenishment, vending, and stock routines.
• Follow safety training and procedures.
• Participate in seasonal, community, and charity events.
• Understand store performance and contribute to profit goals.
• Follow company policies, live our values, and create an inclusive environment.
• Accurately clock in and out for shifts.
• Follow security procedures and wear safety equipment.
• Serve age-restricted products responsibly, adhering to the 'think 25' policy.
• Respond promptly to assistance calls and manage self-service checkouts.
• Maintain a clean, organized store environment.
• Potentially manage shifts in absence of supervisors.
• Complete necessary training to ensure safety and compliance.
• If applicable, manage Post Office operations, including background checks.

Flexible Working:

We support various flexible working arrangements to accommodate different life circumstances. Discuss your needs during the application process.

Our Values and About Us:

We serve our customers, communities, and the planet better every day. Our values include customer-centricity, mutual respect, teamwork, and making things easier. We operate over 1,000 stores across Great Britain, offering a range of products and services including Post Office, vending, and financial services.

Additional Information:

Applicants must be above school leaver age. We offer various colleague benefits, including discounts, insurance, health services, flexible working, and retirement plans.