One Stop - Customer Service Assistant

One Stop; Blackpool; On-site; GBP 18,000 - 22,000; Full time

Job summary

A retail company in Blackpool is searching for a Customer Service Assistant. This role requires excellent customer service skills and the ability to work well in a team. Responsibilities include serving customers, maintaining store appearance, and participating in training programs for safety. This position offers flexible working options and various employee benefits including discounts and retirement schemes.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% off insurance and health services

Annual leave increases with service

Flexible working options

Qualifications

• Passion for serving customers.
• Ability to work in a fast-paced environment.
• Willingness to participate in training for safety and legality.

Responsibilities

• Provide excellent customer service.
• Stock shelves and process payments.
• Maintain store cleanliness and organization.

Skills

Excellent customer service

Teamwork

Safety awareness

Communication skills

Job description

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One Stop - Customer Service Assistant, Blackpool

Client: One Stop

Location: Blackpool, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 517147376efd

Job Views: 18

Posted: 12.08.2025

Expiry Date: 26.09.2025

Job Description:

One Stop • Blackpool • Apply by 29-May-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will be constantly seeking ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, delivering great natural service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Practicing the training received to ensure safety at work.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living the company values, making everyone feel welcome, and following policies.
• Clocking in and out at shifts to ensure accurate pay.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding quickly to assistance calls on self-service checkouts, explaining actions to customers.
• Keeping the store clean, tidy, and organized, ensuring aisles are clear.
• Occasionally managing shifts in absence of supervisors.
• Following all training to maintain safety and legality.
• If applicable, managing Post Office operations, including passing background checks; failure to do so will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other well
• We work as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing over 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services including cash machines, Post Office, parcel services, bill payments, lottery, and vending solutions.

Part of Tesco since 2003, we operate from three distribution centers and serve communities across England and Wales.

Please Note

Applicants must be above the school leaver age. Check your local age requirements.

Colleague Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (15% on certain weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile and exclusive deals
• 20% off insurance and health services
• Access to various discounts, savings schemes, and support services
• Annual leave increases with service
• Retirement and life assurance schemes
• Flexible working options