On-site Support Technician - Durham

Converge; North East; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology support organization is seeking an On-site Support Technician based at Durham University. In this full-time role, you will deliver hands-on IT support across hardware and software issues, respond to service tickets, and support staff onboarding. Candidates must have previous experience in IT support, strong knowledge of Microsoft systems, and a valid UK driving license.

Qualifications

• Experience in a 2nd line IT support or similar technical role is required.
• Strong knowledge of Microsoft Windows OS and Microsoft 365.
• Full UK driving license required.

Responsibilities

• Provide hands-on IT support across hardware and software issues.
• Respond to and resolve service tickets via phone and email.
• Support staff onboarding and offboarding regarding IT access.

Skills

Microsoft Windows OS

Microsoft 365

IT troubleshooting

Active Directory

Customer service

Problem-solving

Driving license

Tools

Jira

Job description

Overview

Are you passionate about IT support and delivering outstanding customer service? We're looking for a proactive and motivated On-site Support Technician based at Durham University to join our team, providing on-site technical support to customers and working closely with our Service Desk and technical teams.

Responsibilities

• Provide hands-on IT support across hardware, software, networks, and user access issues.
• Respond to and resolve service tickets via phone, email, and portal.
• Configure, deploy, and manage IT assets including laptops, desktops, mobile devices, printers, and phones.
• Support staff onboarding and offboarding, ensuring IT equipment and access are provisioned correctly.
• Troubleshoot using diagnostic tools and escalate complex issues when required.
• Assist with patching, updates, endpoint security, and small IT projects.
• Maintain IT asset registers and ensure compliance with policies and security standards.

Qualifications

• This is a full time position - 37 hours per week.
• Previous experience in a 2nd line IT support or similar technical role.
• Strong knowledge of Microsoft Windows OS and Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
• Experience supporting user devices, printers, and mobile phones.
• Understanding of Active Directory and basic user/group admin.
• Strong problem-solving, communication, and customer service skills.
• Full UK driving licence (site visits required).
• Desirable: Experience using ticketing systems such as Jira.
• Awareness of IT security principles and endpoint protection tools.

Additional information

If you're driven, customer-focused, and ready to take ownership of IT issues, we'd love to hear from you!

Disability Confident

About Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .