On-Site Account Manager

Innkeeper LLC; Rugby; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Account Manager based in Rugby to enhance account performance. The role involves overseeing KPI's, identifying opportunities, and maintaining client relationships. Candidates should have a strong background in customer service and logistics, alongside excellent administrative skills. Flexible working hours are offered, with a negotiable salary starting at £30k depending on experience.

Qualifications

• Desirable experience in sales customer service background.
• Previous experience in a similar role.
• Ability to learn new technology and system process.

Responsibilities

• Deliver, Monitor and analyse KPI's
• Manage and meet client expectations
• Conduct weekly service reviews

Skills

Strong technical knowledge relevant to the logistics and transport sector

Exceptional admin and time keeping

Ability to converse at all levels of internal and external stakeholders

Intermediate IT skills, including knowledge of Excel, Word and Powerpoint

Education

Degree educated

Job description

Overview

On-Site Account Manager to enhance the account performance within our on-site alliance based in Rugby. Working pattern will be Tuesday to Saturday or Sunday to Thursday, however flexibility is required when adapting to the needs of the business and General Manager of the site as this may dictate working patterns.

Salary and Schedule

Salary + £30k negotiable dependent upon experience. Working hours: 08:00 – 17:00 or 09:00 – 18:00.

Qualifications

We are currently looking for an experienced Account Manager to enhance the account performance.

Responsibilities

• Deliver, Monitor and analyse KPI's
• Identify threats (competitor activity)
• Identify opportunities
• Set and meet revenue targets
• Conduct weekly service reviews
• Identify resources needed to meet targets
• Providing additional support where required

Service

• Managing and meeting the clients' expectations
• Attending meetings, training and seminars
• Providing feedback and reports in a timely manner to the client and managers
• Setting objectives for strategic implementation
• Support the branches on client driver challenges
• Supply relevant information to payroll department and branches regarding clients and new clients
• Organise inductions or assessments if required
• Complete all applicable KPI's and administration in a professional and auditable manner

Experience/Qualifications

• Desirable experience: Degree educated
• Sales customer service background
• Strong technical knowledge relevant to the logistics and transport sector

Essential Skills

• Previous experience in a similar role
• Ability to converse at all levels of internal and external stakeholders
• Exceptional admin and time keeping
• Intermediate IT skills, including knowledge of Excel, Word and Powerpoint
• Ability to learn new technology and system process

Key performance Indicators

• Presentation of account plans to senior management and clients
• Daily shift fulfilment
• Peak trading forecasting and fulfilment
• Client maintenance
• Staff Retention/Reduced attrition
• Auditable compliance

Why HG

With 22 years of experience in recruitment, HG has built a strong reputation for offering great job opportunities across multiple sectors, including transport, logistics, and healthcare. We operate nationwide, 24/7, ensuring we can match you with the right job. Join our team and discover a role that suits your skills!

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