Omni Channel Training Specialist

Hargreaves Lansdown Asset Management Limited; Bristol; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading investment platform in Bristol is seeking a Trainer to deliver high-quality training and learning initiatives. This role involves facilitating both face-to-face and virtual training while working closely with the training design team. The ideal candidate will have prior training experience, be a confident presenter, and possess knowledge of effective learning techniques. Additionally, experience in customer service, particularly in a regulated environment, is preferred. This position offers a collaborative atmosphere focused on continuous improvement and professional development.

Benefits

Discretionary annual bonus

25 days holiday plus bank holidays

Flexible working options

Pension scheme up to 11% employer contribution

Health care cash plans

Gym memberships and well-being apps

In-house barista serving coffee

Paid volunteering days

Qualifications

• Previous training and workshop facilitation experience.
• Confident and passionate presenter and trainer.
• Experience working in customer service, preferably within a regulated environment.

Responsibilities

• Provide high-quality engaging training compliant with regulations.
• Work with training design team to evolve training materials.
• Facilitate and deliver new colleague training in product and processes.
• Capture and review feedback for continuous improvement of training.

Skills

Training facilitation

Presentation skills

Customer service experience

Knowledge of learning styles

Job description

A leading investment platform in Bristol is seeking a Trainer to deliver high-quality training and learning initiatives. This role involves facilitating both face-to-face and virtual training while working closely with the training design team. The ideal candidate will have prior training experience, be a confident presenter, and possess knowledge of effective learning techniques. Additionally, experience in customer service, particularly in a regulated environment, is preferred. This position offers a collaborative atmosphere focused on continuous improvement and professional development.