Officer Development Lead

Mitie; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading facilities management company is seeking an Officer Development Lead to support the performance of security teams across London’s South East region. The role involves training new officers, managing performance metrics, and ensuring compliance with corporate standards. Candidates should possess excellent organizational skills, a strong customer service orientation, and adaptability. Benefits include flexible holiday options, pension contributions, and rewards for outstanding work.

Benefits

Flexible benefits platform

High-street discounts

Life cover up to four times salary

Qualifications

• Confident, professional working approach and appearance.
• Literate, numerate and IT skills to medium level user.
• Willing to work towards a management apprenticeship.

Responsibilities

• Manage performance of the designated region and fulfill contracted hours.
• Induct and train newly appointed security officers.
• Deliver ongoing support to ensure learning is embedded for all officers.
• Conduct site inspections and audits within designated area.

Skills

Excellent organisational and time-management skills

Strong customer service and client-focused attitude

Exceptional verbal and written communication skills

Ability to work individually and as part of a team

Flexible and adaptable

Education

Management apprenticeship (pursuable)

Job description

Vacancy Reference Number: 87676

Job title: Sainsbury's Officer Development Lead

Location: Regional - South, South West & South East London

Job Overview

Effectively support and assist the SOM in managing the performance of a designated region, ensuring that all contracted and temporary hours are fulfilled by trained officers. Deputise for the SOM during times of absence and take full responsibility for the operational performance of the allocated business.

Responsibilities

• Deliver results for the identified area, meeting or exceeding budget and service delivery requirements.
• Induct and provide comprehensive STARS training for all newly appointed security officers from induction to probation sign‑off.
• Deliver all corporate training documentation to the required standard and distribute it within the identified area.
• Implement and follow up on officer personnel development plans where required.
• Support the security officer population in the compliance of SMART usage.
• Maintain officer standards as required by the business (uniform, time‑keeping, task completion).
• Deliver focus topics and ad‑hoc training as identified by the business.
• Deliver ongoing support to ensure learning is embedded for all officers.
• Deliver performance management, PIP, and development plans to officers where required.
• Integrate into the Mitie duty manager roster and ensure behaviours that endanger H&S are identified and rectified.
• Support the SOM with initial investigation for QHSE incidents and complete full investigation and submission during SOM absence.
• Maintain communication, recognise achievement and develop the Mitie community.
• Undertake duties associated with void properties inclusive of site inspections and audits within a designated area.

Qualifications

• Excellent organisational and time‑management skills.
• Confident, professional working approach and appearance.
• Strong customer service and client‑focused attitude with ability to build good working relationships.
• Exceptional verbal and written communication skills.
• Ability to work individually and as part of a team.
• acious with a “can do” approach.
• Flexible and adaptable.
• Literate, numerate and IT skills to medium level user.
• Willing to work towards, if not already held, a management apprenticeship as deemed appropriate for personnel development.

Benefits

Mitie offers a flexible lifestyle benefits platform called Choice, allowing you to purchase up to five extra days’ holiday each year, critical illness insurance, dental treatment and technology products at an affordable cost. You also have access to high‑street discounts from thousands of well‑known retailers, a cycle‑to‑work scheme and life cover of up to four times your salary. Enhanced pension contributions, a save‑as‑you‑earn scheme and a Mitie Matching Share Plan are also available. Mitie Stars recognise our employees for their hard work, with monthly cash prizes and an annual top prize of £10,000.