Officer Development Lead

Mitie; Peacehaven; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading security services provider in the UK seeks a Sainsbury's Officer Development Lead to manage regional performance, support training, and ensure excellent customer service. The ideal candidate will be proficient in organizational skills, possess strong verbal and written communication abilities, and be adaptable. Join a company that values employee development and offers benefits tailored to your lifestyle, including a virtual GP and financial wellbeing assistance. The role also emphasizes compliance with operational standards and effective leadership.

Benefits

Virtual GP services

Financial wellbeing assistance

Access to discounts from retailers

Enhanced pension contributions

Training and development opportunities

Qualifications

• Excellent organisational and time-management skills.
• Strong customer-service, client-focused attitude.
• Exceptional verbal and written communication skills.

Responsibilities

• Manage the performance of a designated region for security services.
• Deputise for the SOM during absence and take responsibility for operational performance.
• Support training and coaching for colleagues.

Skills

Organizational skills

Customer service

Verbal communication

Written communication

Time management

Teamwork

Flexibility

Education

Management apprenticeship

Job description

Vacancy Reference Number: 87418

Job Title

Sainsbury's Officer Development Lead

Location

Regional - 18 (London)

Job Overview

Your role will involve managing the performance of a designated region, supporting the SOM, and delivering top‑class security services for Sainsbury's. Short summary of key responsibilities follows.

Responsibilities

• Effectively support and assist the SOM in managing the performance of a designated region, ensuring all contracted and temporary hours are fulfilled by trained officers to the complete satisfaction of stores/clients.
• Deputise for the SOM during times of absence and take full responsibility for the operational performance of the allocated business in relation to overall targets, ensuring compliance with key SLA’s/KPI’s.
• Maintain and promote the Mitie brand and reputation by providing an industry‑leading security provision.
• Maximise the efficiency of the deployment of officers utilising systems and technology to deliver intelligence‑led services based upon risk and data analysis.
• Contribute to the success of the Sainsbury's contract through effective training and continuous colleague coaching.
• Support the customer and be responsible for the timely completion of crime‑related reporting and any other crime‑related tasks/activities.

Main Duties

• Deliver results for the identified area that meet or exceed the budget and service delivery requirements through full responsibility and accountability for delivery of induction, STARS training, corporate training documentation, and officer development plans.
• Ensure compliance with SMART usage and officer standards, deliver focus topics and ad‑hoc training, and embed learning with ongoing support.
• Conduct performance management, PIP and development plans for officers, oversee uniform standards, and ensure behaviours and situations that endanger health & safety are identified and rectified
  in line with company policies.
• Support the SOM with QHSE incident investigations, complete full investigations and submissions during SOM absence, and maintain communication with the Mitie community.
• Undertake duties associated with void properties, including site inspections and audits, and undertake SOM responsibilities during absence.
• Recognise achievement and develop the Mitie community, manage risk assessments, and support overall service delivery.

Personal Specification

• Excellent organisational and time‑management skills.
• Confident and professional working approach and appearance.
• Strong customer‑service, client‑focused attitude with the ability to build good working relationships.
• Exceptional verbal and written communication skills.
• Ability to work individually and as part of a team.
• Resilient and tenacious with a ‘can‑do' approach.
• Flexible and adaptable.
• Literate, numerate and IT skills to a medium level of user.
• Willingly pursue or hold a management apprenticeship as deemed appropriate for personnel development.

Benefits

Our market‑leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household, allowing you to get expert advice by video or phone without leaving home. You also have access to financial wellbeing assistance through our Salary Finance scheme, which can let you access part of your earned pay before payday for a small fee and offers competitive loans.

Through our flexible lifestyle benefits platform, Choices, you may purchase up to five extra days’ holiday each year, buy critical illness insurance, seek dental treatment, or buy technology products at an affordable cost. You also gain high street discounts from thousands of retailers, access to a cycle‑to‑work scheme, and life cover of up to four times your salary. We offer enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan.

You will be recognised with Mitie Stars for your hard work, with monthly cash prizes and a chance to win a top prize of £10,000 at year‑end.

Progressing your career is a top priority for us. We offer a diverse range of training and development opportunities via a wide selection of learning resources to suit you.

About Mitie

Since 1987, Mitie’s 76,000 employees have been maintaining companies worldwide. We are the UK’s leading facilities management and professional services company, serving household names across banking, critical government sites, hospitals and schools.

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