Office Manager

Rosato Recruitment; Grantham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A reputable financial services provider in Grantham is seeking an Office Manager to support the Head of Lending in daily operations. You will lead the Lending team, manage enquiries, and ensure effective administration. The ideal candidate has experience in the financial sector, excellent time management skills, and is proactive. This role requires strong communication and organisational abilities, alongside leadership qualities.

Qualifications

• Previous experience in Lending or financial services is desirable.
• Experience in a similar role is a must.
• Ability to multi-task and meet deadlines.

Responsibilities

• Manage enquiries within agreed SLAs.
• Organise team diaries and manage holiday requests.
• Conduct regular 1:1 meetings with Case Managers.
• Liaise with Training & Compliance for remedial work.
• Assist the Head of Lending with team performance tracking.
• Provide exceptional administration service.

Skills

Leadership communication skills

Time management

Organisational skills

Relationship building skills

Verbal communication

Written communication

Proactive and flexible approach

Ability to work using own initiative

Tools

MS Office

Outlook

Job description

Job Description

Our client are a well established Financial Services organisation, focused on delivering first charge and second mortgages.

They are looking for a competent Office Manager to support the Head of Lending in the day to day running of the team. They will assist in leading the growing Lending team and supporting them to achieve their aims and objectives.

Responsibilities

• Ensuring that all enquiries are managed within agreed SLAs
• Organising team diaries / managing team cover and holiday requests
• Conducting regular 1 : 1 meetings with Case Managers
• Liaising with Training & Compliance to ensure all remedial work is completed
• New Starter Orientation of the company
• Assisting the Head of Lending with reviewing and tracking team performance and training needs
• Ad hoc requests / tasks to ensure smooth and effective running of the department
• Providing exceptional administration service
• Targets – to ensure team meet targets set on a monthly basis
• Ensure that the ethics and guidance of the company are promoted

Knowledge, Experience & Key Skills

• Previous experience of Lending OR experience of working within the financial services sector is desirable
• Leadership communication skills and role model capability
• Engaging and able to influence others with a collaborative and inclusive style
• Excellent time management and organisational skills are a MUST
• Ability to prioritise workloads, multi-task and meet deadlines
• Previous experience of working in a similar role with an expert knowledge of MS Office and Outlook
• Proactive and flexible approach – ability to adapt to change
• Ability to positively influence behaviour in othersMethodical and reliable, with attention to detail
• Confident verbal communication and relationship building skills
• Strong written communication skills
• Keen to take on responsibility
• Ability to work using own initiative
• Strong team player