Office Manager

Eurofins USA Agroscience Services; Castleford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading compliance testing company is seeking an Office Manager in Castleford. This full-time role involves supporting operational and sales teams with administrative tasks, managing customer interactions, and supervising part-time staff. The ideal candidate should demonstrate strong organisational skills and experience with CRM systems. The position offers competitive compensation, good pension provisions, training, and five weeks of annual leave plus bank holidays.

Benefits

Competitive salary

Good pension provision

Training and development

Five weeks of annual leave plus bank holidays

Qualifications

• Proactive and organised with strong administrative skills.
• Experience in customer service and handling administrative tasks.
• Ability to supervise and manage part-time staff.

Responsibilities

• Act as the first point of contact for all incoming calls.
• Maintain records and monitor business KPI's.
• Manage data input to company CRM related to service delivery.
• Act as Personal Assistant to the Laboratory Business Manager.
• Supervise part-time administrative support staff.

Skills

Organisational skills

Customer service orientation

Basic IT skills

Communication skills

Tools

CRM (HubSpot)

Job description

Company Description

Office Manager

Eurofins Electrical & Electronic UK Ltd is looking to recruit a proactive and organised Office Manager for our Castleford laboratory (Postcode WF10 5QA). In this role, you will work alongside our operational and sales teams and be responsible for all day-to-day administrative support.

You will support the operational team and other stakeholders as we deliver excellent customer service, build relationships, and maximise opportunities to cross-sell and deliver our services.

Reporting to the Laboratory Business Manager, you will work with the test engineers and the sales team, supporting our customers as they look to design, develop and deliver compliant products to market.

As Office Manager, you will be responsible for a diverse range of general administrative and financial tasks associated with the laboratory. Key responsibilities include:

• Act as the first point of contact for all incoming calls
• Maintain records and monitor business KPI's
• Manage data input to company CRM (HubSpot) related to the delivery of our services and chasing workflow
• Act as Personal Assistant (PA) to the Laboratory Business manager
• Manage receipt and dispatch of goods to customers
• Provide IT skills liaising internally and externally to resolve basic IT queries
• Liaise with external contractors to support building maintenance
• Supervise part-time administrative support staff as appropriate

Upon joining the Eurofins Electrical & Electronic UK team, you will receive a competitive package with good pension provision, training and development and the opportunity to progress in a growing and ambitious company. The post is full-time (37.5 h/pw), and we offer five weeks of annual leave plus bank holidays.

Eurofins Electrical & Electronic UK delivers an extensive range of services covering all aspects of compliance, certification and testing for electrical and electronics products across all industries and market sectors and, in conjunction with companies in the wider Eurofins network of laboratories, offers its customers a single point of contact for product approvals.

Eurofins Electrical & Electronic UK has locations in York, Castleford, Grangemouth, Bristol, London, Southampton, Ellesmere Port, Wimborne, and Bideford.