Offer Support Engineer Service

Konecranes; City of Westminster; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading material handling solutions provider based in the United Kingdom is seeking a Support Engineer to assist in preparing and validating technical and commercial offers. The ideal candidate will possess strong technical knowledge of the industrial crane industry and have previous experience in offer preparation or technical sales support. This role offers a competitive salary, annual bonus, and opportunities for professional development. Remote work arrangements are available.

Benefits

Competitive Salary

Annual Bonus

Contributory pension

Life assurance

Income protection insurance

Remote working opportunity

25 days annual leave plus bank holidays

Employee shares save scheme

Professional development opportunities

Collaborative international working environment

Qualifications

• Require 5 years experience within the overhead crane industry.
• Previous experience in offer preparation or technical sales support preferred.
• Strong ability to manage multiple offers and deadlines simultaneously.

Responsibilities

• Collaborate with the external sales team on customer needs.
• Prepare technical and commercial offers including pricing and scope.
• Ensure offers comply with company standards and customer requirements.
• Liaise with engineering and product management for solutions.
• Support sales team during customer negotiations.
• Maintain records of offers and quotations in CRM.

Skills

Technical understanding of industrial crane industry

Excellent written and verbal communication skills

Customer-focused mindset

Ability to read electrical and mechanical drawings

Detail-oriented and organized

Problem-solving abilities

Tools

MS Office

CRM tools

Job description

The Offer Support Engineer plays a key role in supporting the external services sales team and project delivery managers by developing preparing and validating technical and commercial offers for customers. This role bridges the gap between customer requirements technical feasibility and commercial considerations ensuring that proposals are accurate competitive and aligned with Konecranes strategy. This role would be ideally suited to a person that has technical knowledge and an understanding of how Konecranes select and deliver our service products including retrofits new hoists radio controls and other technical solutions.

Responsibilities

• Collaborate with the external sales team to understand customer needs project specifications and application requirements.
• Prepare and structure technical and commercial offers including pricing scope and delivery terms.
• Ensure offers are compliant with company standards policies and customer requirements.
• Liaise with engineering product management and supply chain teams to validate technical solutions and cost structures.
• Confirm the equipment configured meets or exceeds the customers need.
• Support the sales team during customer negotiations by providing technical clarifications and justifications.
• Maintain accurate records of offers quotations and supporting documentation within the CRM system.
• Track offer status and provide timely updates to sales managers and stakeholders.
• Identify opportunities to optimize solutions improve competitiveness and add value for customers.
• Support continuous improvement of offer tools templates and processes.

Qualifications

• 5 years experience within the overhead crane industry.
• Previous experience in offer preparation pre-sales engineering or technical sales support preferred.
• Strong technical understanding of the industrial crane industry & associated products.
• Ability to read manuals electrical & mechanical drawings.
• Excellent written and verbal communication skills.
• Proficiency in MS Office; experience with CRM and quotation tools is a plus.
• Detail-oriented organized and able to manage multiple offers and deadlines simultaneously.
• Ability to work closely with other teams including Sales engineering and offer support teams.
• Customer-focused mindset with strong problem-solving abilities.
• MAC, Active Directory, Service Support, End user, Access Points, trouble tickets, OS, Linux, Project Management, Service Management, Service Quality, Setup, Service Desk, hardware, Software Applications.

Benefits

• Competitive Salary.
• Annual Bonus.
• Contributory pension life assurance and income protection insurance.
• Remote working opportunity or office based if preferred.
• 25 days annual leave plus bank holidays.
• Buy / sell holiday option.
• Employee shares save scheme.
• Retail travel and leisure discounts.
• Professional development opportunities and training.
• Collaborative international working environment.
• Opportunity to contribute directly to business growth and customer satisfaction.

About Konecranes

Konecranes moves what matters. We are a global leader in material handling solutions serving a broad range of customers across multiple industries. We consistently set the industry benchmark from everyday improvements to the breakthroughs at moments that matter most because we know we can always find a safer more productive and sustainable way. Thats why with 16 000 professionals in over 50 countries we are trusted every day to lift handle and move what the world needs. Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.

Remote Work: No Employment Type: Full-time