Ocean Freight/ Multimodal Operative

Streamline Search; Redditch; On-site; GBP 34,000 - 36,000; Full time

Job summary

A recruitment agency seeks an experienced Ocean Freight / Multimodal Operator to manage sea freight operations, including customs clearance and customer relationships. The candidate will benefit from a collaborative team, ongoing training, and exposure to various freight modes. Ideal for someone with a background in international forwarding. Offering a competitive salary of £34,000 - £36,000 along with development opportunities in a dynamic role.

Benefits

Competitive salary

Ongoing training

Employee Assistance Programme

Attendance bonus

Qualifications

• Minimum 2 years' experience in sea freight operations.
• Strong understanding of international forwarding processes.
• Excellent communication skills and customer service.

Responsibilities

• Manage sea freight import and export files from quotation to delivery.
• Conduct outbound consultative calls to customers.
• Arrange customs clearance and documentation.

Skills

Customer service skills

Attention to detail

Organisational skills

Problem-solving

Job description

Position Overview

Our client is seeking a highly organised, experienced, and customer‑focused Ocean Freight / Multimodal Operator to join their expanding forwarding team. The primary focus of this role is sea freight import and export operations, with opportunities to gain experience in air and road freight as part of your ongoing training and development into a fully multimodal operator. In addition to operational responsibilities, the role includes commercial activities, such as outbound customer calls, to support and develop the company's multimodal services.

Key Responsibilities

Operational:

• Manage sea freight import and export files from quotation to final delivery
• Support airfreight and road freight bookings (training provided)
• Liaise effectively with customers, overseas agents, suppliers, and internal teams
• Arrange customs clearance, documentation, and delivery bookings
• Resolve operational issues promptly and professionally
• Ensure accurate costing, invoicing, and file maintenance
• Monitor customer and supplier credit limits in line with company policy
• Undertake additional tasks as requested by your line manager

Commercial:

• Conduct outbound consultative calls to existing and prospective customers
• Build and maintain strong, long‑term customer relationships
• Follow up on leads, quotations, and business opportunities
• Understand customer requirements and recommend suitable freight solutions
• Identify opportunities to support the wider commercial strategy
• Work closely with sales and operations teams to deliver seamless customer service

Note: These calls are consultative rather than high‑pressure. The goal is to add value, understand customer needs, and help grow multimodal services through consistent, professional outreach.

Position Requirements

• Minimum 2 years' experience in sea freight operations
• Strong understanding of international forwarding processes
• Experience with customs clearance procedures
• Excellent communication and customer service skills
• High level of accuracy and attention to detail
• Strong organisational and time management abilities
• Proactive problem‑solver with a positive, can‑do approach
• Experience in airfreight or road freight is desirable but not essential (training provided)

Position Remuneration

• Competitive salary: £34,000 - £36,000 (dependent on experience)
• Supportive, collaborative team environment
• Ongoing training and professional development
• Exposure to multimodal operations: sea, air, and road
• Opportunities to broaden logistics skill set and progress your career
• Employee Assistance Programme (EAP)
• Eligible for attendance bonus after 6 months of successful service
• Opportunity to work in a varied and impactful role where your skills make a real difference

Streamline Search is a technical recruitment agency based in Chichester, West Sussex operating across the United Kingdom. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying to this post you are granting us consent to process your data and contact you in relation to this application.