Ocean Export Coordinator

JR United Kingdom; Redditch; On-site; GBP 28,000 - 35,000; Full time

Job summary

A rapidly expanding freight forward organization in the UK seeks an Ocean Export Coordinator. This role involves managing ocean export operations including documentation, customer inquiries, and liaising with internal and overseas offices. Candidates should have a minimum of 2 years of relevant experience and strong attention to detail.

Benefits

Pension

Qualifications

• Minimum 2 years of sea/ocean export experience.
• Experience in bookings, quotes, export entries, and producing bills of lading.

Responsibilities

• Arrange export collections for UK customers, check deliveries, and instruct customs documents.
• Communicate with customers via email and telephone for inquiries.
• Update and verify Order Management System with booking details.

Skills

Attention to Detail

Communication

Problem Solving

Job description

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A rapidly expanding UK and International freight forward organisation is looking to add to their ocean export freight forwarding team and are looking to employ an Ocean Export Coordinator to be responsible for order management, dealing with customer enquiries, export documentation, bills of lading, and working in close cooperation with our offices while servicing UK customers.

Role: Ocean Export Coordinator

Location: Redditch

Basic Salary: £28k to £35k, plus bonus

Benefits: Pension

Hours: Monday to Friday 09:45am to 5pm

Responsibilities:

• Arrange export collections for UK-based customers, including checking deliveries, instructing customs department to issue customs documents, bills of lading, and other administrative tasks.
• Handle LCL, FCL shipments, entries, C of Os, liaising with shipping lines, co-loaders, hauliers, and the wider customer base.
• Communicate effectively with customers, partners, and internal departments via email and telephone.
• Update and verify the Order Management System with customer booking details.
• Liaise with Operations and overseas offices to ensure customer commitments are met.
• Monitor deliveries to ensure they are completed within the agreed timelines.
• Ensure consignments have correct information.
• Proactively resolve issues with customers and colleagues.
• Ensure consignments are rated correctly for accurate and timely invoicing.
• Provide KPIs and reports as required.
• Resolve credit management queries when necessary.

Experience Required:

Must possess sea/ocean export experience, including bookings, quotes, export entries, and producing bills of lading. Looking for a highly motivated candidate with a minimum of 2 years of experience and good attention to detail.

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