Nursing Auxiliary

Partnership of East London Co-operatives (PELC) Ltd; Woodford, Romford, Greater London, Ilford; On-site; GBP 20,000 - 28,000; Full time

Job summary

A local healthcare organization in Woodford is seeking a Nursing Auxiliary to support the Urgent Treatment Centre. The role includes assisting qualified staff, ensuring patient safety, and providing administrative support. Applicants should have NVQ Level 2 or equivalent in healthcare and experience in a similar role. The position demands compassion, communication skills, and the ability to work in a fast-paced environment. This is an excellent opportunity for candidates looking to contribute to patient care and support a dedicated healthcare team.

Qualifications

• At least 6-12 months of experience working as a nursing auxiliary or in a similar healthcare role.
• Experience with conflict management and violence/aggression training.

Responsibilities

• Assist qualified nursing staff with patient assessments and treatment procedures.
• Monitor patient vital signs and report changes to healthcare professionals.
• Provide clerical support, including scheduling appointments and maintaining records.

Skills

Compassion

Empathy

Communication skills

Organizational skills

Proficiency in basic medical equipment

Education

NVQ Level 2 in a relevant healthcare field

NVQ Level 3 Healthcare

Job description

Overview

The Nursing Auxiliary plays a crucial role in supporting the efficient and effective operation of the Urgent Treatment Centre (UTC). This role involves assisting qualified clinical staff, providing administrative support, and ensuring patient safety and well-being in a fast-paced environment. The closing date is 20 February 2026.

Main duties of the job

• To work as a member of the urgent treatment centre (UTC) team and to establish and maintain the relationships within the team and across relevant teams in the organisation.
• To support qualified staff in the management and execution of clinical practice.
• To promote equality of care and non-discriminatory practice, acknowledging a patient's personal beliefs and identity.
• To ensure that clinical information is passed to the appropriate member of the team.
• To support patients and relatives in adjusting to the changed circumstances caused by illness and injury.
• Provide reception cover to deliver a professional, confidential and efficient reception and follow-up service to patients attending the Urgent Treatment Centre, and provide clerical/administrative support.
• To work with the medicines management team to support the safety of consumables and medicines located at the UTC sites.

About us

The Partnership of East London Cooperatives Limited (PELC) is a non-profit member-based organisation delivering urgent care to a population of over 2 million people in North East London at four Urgent Treatment Centres located at the following hospitals:

• King George Hospital in Goodmayes
• Barking Hospital in Barking
• Harold Wood Polyclinic in Harold Wood

PELC also provides Out of Hours Home Visiting and an Outreach service to the homeless community in the boroughs we serve. All our services are regulated by the Care Quality Commission (CQC).

PELCs membership is drawn from GPs, health professionals, patient representatives, and staff in the boroughs we serve – Barking and Dagenham, Havering, and Redbridge. The organisation reinvests all profits into improving its services and has no shareholders.

Job responsibilities

• Assisting qualified nursing staff with patient assessments, triage, and treatment procedures.
• Monitoring patient vital signs and reporting any changes to the appropriate healthcare professional.
• Providing basic patient support, including emotional support and reassurance.
• Ensuring patient privacy, dignity, and confidentiality.
• Assisting with minor procedures, such as wound dressing and medication administration, under the direct supervision of a qualified healthcare professional.

Administrative Support:

• Providing reception and clerical support, including answering phones, scheduling appointments, and maintaining patient records.
• Assisting with the management of medical supplies and equipment.
• Preparing and maintaining patient environments.
• Assisting with the coordination of patient flow within the UTC.

Safety and Compliance:

• Adhering to NHS policies and procedures related to infection control, safeguarding, and health and safety.
• Following safe moving and handling techniques.
• Participating in mandatory training and development activities.
• Ensuring compliance with all relevant UTC protocols and guidelines.

Emergency Response:

• Responding to emergency situations as needed, including assisting with CPR and administering emergency medications.
• Following emergency protocols and procedures.
• Collaborating with the multidisciplinary team to ensure timely and effective patient care.

Quality Improvement:

• Participating in quality improvement initiatives and audits.
• Identifying and reporting any issues or concerns related to patient care.
• S suggesting ways to improve the efficiency and effectiveness of the UTC.

Person Specification

Experience

• At least 6-12 months of experience working as a nursing auxiliary or in a similar healthcare role
• Previous experience in a conflict management and violence/aggression training program

Qualifications

• NVQ Level 2 or equivalent in a relevant healthcare field
• NVQ Level 3 Healthcare

Attributes

• Compassion, empathy, and a genuine desire to help others
• A positive and professional attitude
• Flexibility and adaptability to changing work environments and demands
• Cultural sensitivity and awareness of the needs of diverse patient populations
• Ability to maintain composure under pressure and handle stressful situations calmly

Development

• Willingness to participate in ongoing training and development to enhance skills and knowledge.
• Commitment to continuous learning and improvement.

Knowledge & Skills

• Demonstrates a strong understanding of the principles of patient care and the role of a nursing auxiliary.
• Excellent communication and interpersonal skills, including the ability to interact effectively with patients, families, and healthcare professionals.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Ability to prioritize tasks and manage workload effectively.
• Attention to detail and accuracy in completing tasks.
• Proficiency in basic medical equipment, such as ECG machines and blood pressure monitors.
• Ability to respond appropriately to emergency situations and follow emergency protocols.
• Knowledge of NHS policies and procedures, including those related to patient safety, infection control, and safeguarding.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Partnership of East London Co-operatives (PELC) Ltd