Night Team Leader

Village Hotel - Reading - Reception / Nights; Reading; On-site; GBP 80,000 - 100,000; Full time

Job summary

A modern hotel chain in Reading is seeking a Night Team Leader who will play a crucial role in ensuring exceptional customer service throughout the night. Responsibilities include leading and motivating the team, solving problems proactively, and supporting all hotel departments. The role offers various benefits such as flexible working hours, health and wellness membership, staff discounts, and a supportive work environment committing to employee well-being. Join a vibrant atmosphere focused on growth and community engagement.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

Friends and Family discounted stays

50% discount on Food and Drink

Excellent training and development programmes

Flexible working hours

Monthly well-being programmes

Access to Employee Assistance Programme

Anniversary rewards

Company Pension scheme

Qualifications

• Proven ability to lead and motivate a team.
• Experience in customer service environments.
• Capability to deliver exceptional brand standards.

Responsibilities

• Ensure team delivers exceptional service throughout the night.
• Support all hotel departments proactively.
• Solve problems and maintain service excellence.

Skills

Strong customer service skills

Team leadership

Ability to maintain brand standards

Relationship building

Job description

Our hotels never sleep and our first‑class customer service never stops. With a busy hotel, a lively Pub and Grill and a buzzing health club we are on the go 24/7. As our Night Team Leader you will play a crucial role in ensuring that your team delivers exceptional service throughout the night. Working alongside the Night Manager, you will need to think on your feet, proactively solving problems and be versatile, supporting all hotel departments.

Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Join us and we can offer you benefits* such as…

• Complimentary Health and Wellness Membership at your home Club for you and a family member / friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
• Friends and Family discounted stays from £49 including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on and off shift in our Village Hotel Starbucks stores.
• Excellent training and development including our Rising Stars and Talent Academy programmes.
• A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• A range of Well‑being and Healthcare benefits and monthly well‑being programmes for all employees to support your mental health.
• Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
• Financial wellbeing support and salary drawdown via Wagestream.
• Access to our Employee Assistance Programme, offering support and counselling.
• Flexible working hours.
• A fun, supportive and inclusive work environment with regular team events.
• Excellent Reward and Recognition Incentive schemes.
• Anniversary rewards for key milestones of service.
• Electric car salary sacrifice scheme.
• Have your birthday off guaranteed.
• Discounted Health Cash plan and Sick pay Insurance.
• A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
• Enhanced maternity and paternity benefits and pay.
• Company Pension scheme.
• Life Insurance.

*T&C’s apply based on your contract.

What we need from you…

• Strong customer service skills.
• Lead and motivate your team, ensuring they are skilled and engaged.
• Ability to deliver brand standards.
• Forge and maintain strong relationships with all departments.

Please note - All offers are subject to successful DBS checks in this role.

Come and be part of something new & something special - Work, Grow & Play the Village Way!

Compensation: To be discussed.