Night Receptionist

Hilton Worldwide, Inc.; Cambridge; On-site; GBP 25,000 - 27,000; Full time

Job summary

A leading hotel chain in Cambridge is seeking a Night Receptionist to provide exceptional reception services. The ideal candidate should have previous experience in customer service, a positive attitude, and be able to work flexible night shifts. The role involves managing guest check-ins and check-outs, handling queries, and ensuring a high level of customer satisfaction. This position offers an hourly rate of £12.27 and a variety of perks and professional development opportunities.

Benefits

Hourly Rate of £12.27

Smart uniform provided

Free meals when on duty

Personal Development programmes

Team Member Travel Program

Holiday: 28 days plus bank holidays

Qualifications

• Previous experience in a customer-focused industry.
• Commitment to delivering a high level of customer service.
• Flexibility to work night shifts.

Responsibilities

• Provide night-hour reception services for Guests.
• Achieve positive outcomes from Guest queries.
• Maximize room occupancy and use up-selling techniques.

Skills

Customer service

Teamwork

Communication skills

IT proficiency

Positive attitude

Job description

Job Information

Night Receptionist (HOT0BZ7X) — Hilton Cambridge City Centre, 20 Downing Street Cambridge CB2 3DT

Overview

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

A WORLD OF REWARDS

Hourly Rate of £12.27 per hour

Smart uniform provided and laundered

Free and healthy meals when on duty

Grow your Career !

Personal Development programmes designed to support you at every step of your career

A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )

Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

Team Member Referral Program

High street discounts: with Perks at Work

Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)

Discounted dental and health cover

Subsidised Taxi Scheme

Guest Experience Day after successfully passing probation

Modern and inclusive Team Member’s areas

What will I be doing?

As Night Receptionist, you will provide night-hour reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Night Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Night Manager and Night Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

What are we looking for?

Night Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency
• Flexibility to work night shifts

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Job: Guest Services, Operations, and Front Office