Night Reception/cleaner

Ragdale Hall Spa; England; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading spa destination in the UK is seeking a Night Receptionist/Cleaner to ensure guest safety and comfort during nighttime hours. Responsibilities include managing reception tasks, handling guest queries, and maintaining cleanliness in public areas. The ideal candidate should be dependable and have strong customer care skills. This part-time role offers £13.00 per hour, with opportunities to earn gratuities and access perks like complimentary meals and discounts on wellness treatments.

Benefits

Earn gratuities of up to £1,400 per year

Career development opportunities

Complimentary meals during shifts

Access to gym and spa

Generous discounts across services

Discounted stays for friends and family

Qualifications

• Friendly and confident demeanor.
• Proactive and responsible in handling situations.
• Willingness to learn and work as part of a team.

Responsibilities

• Cover the reception desk during security checks.
• Respond to guest queries with professionalism.
• Support overnight operations alongside the Duty Manager.

Skills

Excellent customer care awareness

Calm and reassuring presence

Flexible and adaptable

Reliable and observant

Positive attitude

Job description

Overview

Night Reception / cleaner. Are you dependable, calm under pressure, and proud to keep things safe, clean, and secure behind the scenes?

Do you want to join a dedicated Front of House team at one of the UK’s leading spa destinations? At Ragdale Hall Spa, we believe a great guest experience doesn’t end when the sun goes down—and that’s where our Night Receptionist / Cleaner comes in. We’re looking for a proactive, reassuring individual to help ensure the safety, comfort, and wellbeing of our guests throughout the night, while keeping our front-of-house areas spotless and ready for the day ahead. Working closely with our Duty Night Porter, Duty Manager, and Reception team, you’ll play a vital role in maintaining security, responding to guest needs, and ensuring everything runs smoothly during the quietest hours. If you’re reliable, observant, and ready for a new challenge, we’ll provide all the training and support you need to succeed.

Responsibilities

• Cover the reception desk during security checks.
• Respond to guest queries and requests with professionalism and care.
• Support Reception and the Duty Manager with overnight operations.
• Assist with late check-ins, early departures, and guest movements.
• Keep public areas clean, tidy, and welcoming throughout the night.
• Be fully trained in fire evacuation procedures and lead the team with the Duty Porter during emergencies.
• Handle incidents calmly and efficiently, following established procedures.
• Complete nightly reports and handovers for the morning team.
• Maintain a reassuring presence and uphold Ragdale’s high standards of guest care.
• Assist Reception with data entry tasks as required.

Qualifications & Skills

• Friendly and confident, with excellent customer care awareness.
• Proactive and responsible, with a calm and reassuring presence.
• Flexible and adaptable, able to respond to a variety of situations.
• Reliable and observant, with a keen eye for detail and safety.
• Willing to learn, with a positive attitude and team-focused mindset.

Hours of Work

• 22.5 hours per week (3 nights one week, 2 the next).
• 9:45pm – 7:45am.

Salary

• £13.00 per hour.

Work Perks

• Earn gratuities of up to £1,400 per year on top of your salary.
• Career development opportunities—we’ll help you grow and progress.
• Complimentary meals during shifts, plus regular treats.
• Free on-site parking and transport from Melton Mowbray and Asfordby.
• Exclusive access to our gym, selected exercise classes, and Thermal Spa.
• Generous discounts across retail, food & drink outlets.
• 50% off most beauty treatments.
• Discounted stays and day packages for you, friends, and family.
• Employee referral bonuses.
• Long service rewards and recognition programs.
• Wellbeing support, wellness apps, and over 1,000 discounts.
• A fun, friendly, and welcoming workplace that values every team member.