Night Porter: Hospitality Guardian, Night Service Pro

Cairn Group; Newcastle upon Tyne; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading UK hospitality company in Newcastle upon Tyne is seeking a Night Porter to ensure guest security and satisfaction overnight. Responsibilities include overseeing hotel security, managing night service, and handling administrative tasks. The ideal candidate will have experience in a hotel setting, particularly in night operations, and will thrive in a customer-centric environment. This role provides a supportive atmosphere for growth and development.

Benefits

Real-time pay tracking

Discounted stays at venues

Food and drink discounts

Wellness offers at spas

Exclusive savings on shopping and cinemas

Career growth programs

Superstar and long-service awards

Referral bonuses

Employee Assistance Programme

Bereavement leave

Pension scheme

Year-round incentives

Qualifications

• Experience working in a night or reception role, ideally within a hotel.
• Ability to handle tasks independently and manage responsibilities efficiently.
• Strong communication skills to ensure clear handovers between shifts.

Responsibilities

• Oversee the security of the hotel and guests overnight.
• Manage night service delivery including room service and cleaning.
• Process payments and ensure clear handover to the morning team.

Skills

Hospitality

Teamwork

Customer service

Time management

Problem-solving

Tools

Opera PMS

Job description

A leading UK hospitality company in Newcastle upon Tyne is seeking a Night Porter to ensure guest security and satisfaction overnight. Responsibilities include overseeing hotel security, managing night service, and handling administrative tasks. The ideal candidate will have experience in a hotel setting, particularly in night operations, and will thrive in a customer-centric environment. This role provides a supportive atmosphere for growth and development.