Night Porter

Thwaites; York and North Yorkshire; On-site; GBP 10,000 - 40,000; Full time

Job summary

A hotel in the UK is seeking a Night Porter to join their team. This role is crucial for providing exceptional customer service and ensuring guest security during the night. Key responsibilities include checking in late arrivals, cleaning, and setting up the dining area for breakfast. Ideal candidates will possess excellent communication skills and the ability to remain calm under pressure. A competitive salary, along with many employee benefits and career growth opportunities, are offered.

Benefits

Competitive salary, negotiable based on experience

Access to up to 40% of wages as earned

28 days annual leave (rising to 33 after 5 years)

Health cash plan

Employee Assistance Programme

Enhanced maternity and paternity pay

Apprenticeships available

Generous employee discounts

Life assurance

Bespoke training programmes

Supportive work environment

Qualifications

• Must be responsible and reliable as the role requires security oversight.
• Previous hotel experience is advantageous but not required.
• Basic computer skills are beneficial.

Responsibilities

• Provide warm welcomes and exceptional customer service.
• Check in late arrivals and ensure guest security.
• Clean the property and set up meeting/ conference rooms.
• Arrange newspapers and wake-up calls.
• Help set the dining area for breakfast.

Skills

Excellent communication skills

Ability to stay calm under pressure

Self-motivated and able to multi-task

Job description

We’re looking for a real night owl to be our Night Porter.

As a Night Porter, you will become a vital part of our nights team providing the warmest of welcomes and exceptional customer service. You will ultimately be responsible for the safety and security of our guests as they sleep and will need to be able to react to their needs working on you own initiative.

Your day to day

• Checking in late arrivals
• Cleaning the property and setting up meeting /conference rooms
• Arranging newspapers and wake up calls
• Ensuring the building and guests are secure
• Helping set the dining area for breakfast

Who are we looking for?

Our Night Porter plays a crucial role in ensuring the smooth running of our hotel, you will need to be a responsible and reliable person. We are looking for a hard-working individual who doesn’t mind being a night owl.

You will be able to stay calm under pressure, taking any complications in your stride. Effortlessly deal with problems as they arise and ensure standards are maintained at all times. You will need excellent communication skills and be confident to make the right decision.

If you are self-motivated and can multi-task this could be for you. Personality is what counts and whilst previous hotel experience and basic computer skills are an advantage, full training is provided.

In return, we are offering a rewarding role with scope for career progression along with

• A competitive salary, negotiable dependent on experience
• Stream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Generous employee discounts
• Life assurance
• Bespoke training programmes accessible to all
• An engaging & supportive work environment