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Night Porter

The Hospitality Club

Liverpool

On-site

GBP 20,000 - 25,000

Full time

Today
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Job summary

A hospitality company in Liverpool is seeking a Night Porter to conduct security walks and assist with guest services. The ideal candidate will have experience in a hotel environment and customer service skills. Knowledge of the Opera system is a plus, but training is provided. Join a dedicated team to ensure a smooth night shift at our establishment.

Qualifications

  • Previous experience within a hotel setting is desirable.
  • Knowledge of the Opera Cloud system is advantageous, training will be provided.

Responsibilities

  • Conduct regular fire and security walks throughout the night.
  • Ensure all guests are checked in to the agreed standard with payment methods secured.
  • Monitor the phone lines and respond to customer queries.

Skills

Hotel experience
Customer service skills
Attention to detail

Tools

Opera Cloud system
Job description

We are currently recruiting for a Night Porter to join our team.

Responsibilites include:
  • Conduct regular fire and security walks throughout the night
  • Ensure all guests are checked in to the agreed standard with payment methods secured against bookings
  • Process no shows ensuring payment is secured against bookings where possible
  • Monitor the phone lines and repond to customer queries
  • Implement the night audit
  • Assist with the processing of reports for the breakfast teams
  • Respond to power alerts in a timely manner
  • Assist with late night bar and room service requirements
Qualifications:
  • Previous experience within a hotel setting desirable
  • Knowlegde of the Opera Cloud system is advantageous, however full training will be provided.
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