Night Porter

The Hospitality Club; Liverpool; On-site; GBP 20,000 - 25,000; Full time

Job summary

A hospitality company in Liverpool is seeking a Night Porter to conduct security walks and assist with guest services. The ideal candidate will have experience in a hotel environment and customer service skills. Knowledge of the Opera system is a plus, but training is provided. Join a dedicated team to ensure a smooth night shift at our establishment.

Qualifications

• Previous experience within a hotel setting is desirable.
• Knowledge of the Opera Cloud system is advantageous, training will be provided.

Responsibilities

• Conduct regular fire and security walks throughout the night.
• Ensure all guests are checked in to the agreed standard with payment methods secured.
• Monitor the phone lines and respond to customer queries.

Skills

Hotel experience

Customer service skills

Attention to detail

Tools

Opera Cloud system

Job description

We are currently recruiting for a Night Porter to join our team.

Responsibilites include:

• Conduct regular fire and security walks throughout the night
• Ensure all guests are checked in to the agreed standard with payment methods secured against bookings
• Process no shows ensuring payment is secured against bookings where possible
• Monitor the phone lines and repond to customer queries
• Implement the night audit
• Assist with the processing of reports for the breakfast teams
• Respond to power alerts in a timely manner
• Assist with late night bar and room service requirements

Qualifications:

• Previous experience within a hotel setting desirable
• Knowlegde of the Opera Cloud system is advantageous, however full training will be provided.