Night Porter

De Vere; Guildford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel is seeking a Night Porter to join the team in Guildford. You will oversee guest needs and hotel safety during night hours, ensuring high service standards. Ideal candidates should have customer service experience and a comfort working at night. The role offers £13 per hour with various employee benefits, including free meals and career progression opportunities.

Benefits

Paid holiday allowance

Free meals on duty

Complimentary use of Leisure Club

Career progression opportunities

Employee Assistance Programme

Regular team appreciation events

Qualifications

• Experience of working during night hours.
• Enjoy talking to people and delivering high standards of service.
• Comfort working at night in a large hotel.

Responsibilities

• Look after guests and the hotel between 22:30 and 07:00.
• Carry out regular checks and walk rounds of all areas.
• Take appropriate actions to ensure cleanliness, safety and security standards are maintained.

Skills

Customer service experience

Ability to work night hours

Hospitality experience

Job description

Overview

Are you looking for a Nights role? Do you have customer service experience? We are looking for a Night Porter to join our Hotel team at De Vere Horsley Estate in East Horsley.

As a Night Porter you will look after our guests and the Hotel between the hours of 10.30pm and 7am. You’ll carry out regular checks and walk rounds of all areas of the building, taking appropriate actions to ensure standards of cleanliness, safety and security are maintained. You may also assist with setting up conference meeting rooms and coffee stations.

You will be on duty with at least one other member of the Nights team and our events team members will often be on site until the early hours of the morning when we have weddings/events taking place.

Responsibilities

• Look after guests and the hotel between 22:30 and 07:00
• Carry out regular checks and walk rounds of all areas
• Take appropriate actions to ensure cleanliness, safety and security standards are maintained
• Assist with setting up conference meeting rooms and coffee stations as required
• Work with at least one other member of the Nights team
• Coordinate with events team members who may be on site during late-night weddings/events

Qualifications & Preferences

• Experience of working during night hours
• Hospitality experience or experience in a customer service role
• Enjoy talking to people and delivering high standards of service
• Comfort working at night in a large hotel with one other colleague and taking responsibility for guests\' health & safety

Pay & Benefits

£13 per hour

• Paid holiday allowance based on the hours that you work
• Free meals on duty in our colleague dining facilities
• Complimentary use of the Leisure Club facilities
• Access to Exclusively Yours Benefits portal with discounts on retail, travel and leisure
• Career progression opportunities, including Apprenticeship programmes and study support
• Employee Assistance Programme (Hospitality Action) with 24/7 health and wellbeing support, including free counselling
• Wagestream for instant access to earned pay
• Regular team appreciation events, including Christmas and Summer parties

About De Vere Horsley Estate

De Vere Horsley Estate has 180 bedrooms, 51 meeting and event spaces, a restaurant, 3 bars, gym and swimming pool. It offers a lakeside mansion house, Horsley Towers and Horsley Place within 75 acres of Surrey parkland. Our team hold regular colleague events and activities including the annual family summer BBQ party, wellbeing yoga classes and a badminton club.

Belonging & Inclusion

At De Vere, we warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.