Night Operations Leader at Wildlife Reserve Hotel

Port Lympne Hotel and Reserve & Howletts Wild Animal Park; Hythe; On-site; GBP 20,000; Part time

Job summary

A renowned wildlife conservation park is seeking an Assistant Night Manager to oversee overnight operations. This role requires strong leadership and problem-solving skills to ensure guest satisfaction and safety. The ideal candidate should have a background in hospitality management, excellent customer service abilities, and a full UK driving license. Benefits include 28 days of leave, training opportunities, and discounts across facilities. The position is part-time, requiring 25 hours a week, with a salary of £19,020 per annum.

Benefits

28 days annual leave

Comprehensive training

Enhanced sickness policies

Unlimited free entry to parks

Retail discounts

Qualifications

• Proven management or supervisory experience in hospitality.
• Full UK driving licence (manual gearbox) required.
• Strong understanding of GDPR, Health & Safety, and Fire Safety regulations.

Responsibilities

• Oversee and lead the Night Team during shifts.
• Serve as the first point of contact for guest queries.
• Ensure all facilities are operated and maintained to high standards.

Skills

Strong leadership skills

Problem-solving skills

Face-to-face customer service

Calm under pressure

IT proficiency (Microsoft Office 365)

Education

Relevant management qualification

Tools

Opera booking system

Job description

A renowned wildlife conservation park is seeking an Assistant Night Manager to oversee overnight operations. This role requires strong leadership and problem-solving skills to ensure guest satisfaction and safety. The ideal candidate should have a background in hospitality management, excellent customer service abilities, and a full UK driving license. Benefits include 28 days of leave, training opportunities, and discounts across facilities. The position is part-time, requiring 25 hours a week, with a salary of £19,020 per annum.