Night Manager

RBH; Liverpool; On-site; GBP 28,000 - 35,000; Full time

Job summary

A hospitality management company is seeking a Night Manager in Liverpool to lead the front office team, ensuring exceptional guest service during night shifts. The ideal candidate will have 1-2 years of front desk experience in hospitality, strong leadership abilities, and excellent communication skills. Responsibilities include managing operations, handling guest inquiries, and ensuring compliance with safety standards. This role involves working flexible hours during night shifts, requiring a passion for hospitality and guest satisfaction.

Benefits

Discounted hotel room rates

Additional leave for birthday

Flexible working arrangements

Life Insurance

Employee Assistance Programme

Qualifications

• 1-2 years of front desk experience in hospitality, ideally in hotel management.
• Prior experience working nights, particularly between 9 PM and 7 AM.
• Exceptional interpersonal skills and passion for guest service.

Responsibilities

• Lead front office team during night shifts ensuring guest satisfaction.
• Manage front desk operations including check-in/out processes.
• Handle guest complaints and maintain high service standards.

Skills

Guest service

Team leadership

Budget management

Conflict resolution

Time management

Tools

Property Management System (PMS)

Microsoft Office Suite

Job description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

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Our Benefits

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

A NIGHT IN THE LIFE OF A NIGHT MANAGER AT OUR HOTEL

• Lead the front office team to deliver outstanding guest service, ensuring every guest feels valued and welcomed during the night shift
• Address guest needs promptly and professionally, building lasting impressions and guest loyalty
• Oversee daily front office operations, including check‑in/out processes, room assignment accuracy, and seamless billing, with a focus on efficient processes to minimize wait times and uphold high service standards
• Recruit, train, and mentor nights team to create a positive, collaborative environment; conduct regular training sessions to maintain service standards and empower team members to handle guest inquiries confidently
• Act as the primary contact for guest concerns, handling complaints with empathy and efficiency, and collaborating with other departments to ensure smooth operations and guest satisfaction
• Manage nights team budgets, control expenses, and participate in financial controls, overseeing the daily audit and monitoring accounts receivable for accuracy and compliance
• Maintain records of occupancy, rates, and guest profiles, preparing daily, weekly, and monthly reports, and share insights with senior management
• Motivate the team to achieve upselling targets by suggesting room upgrades and additional services; collaborate with sales and marketing teams to promote hotel packages and local partnerships
• Ensure front desk operations comply with hotel safety standards, oversee emergency procedures, and maintain a secure environment for guests and team members
• Ensuring the safety of the team and the guests during the late and early hours of the night; patrols are carried out to ensure property is secure and no fire risks
• Provide the late bar service to the guest as they return to the hotel and relax after a busy day
• Ensure the meeting rooms are ready and set for the nexts days business

What We Need From You

• A minimum of 1-2 years of front desk experience in a supervisory or management capacity within the hospitality industry, ideally in a hotel setting
• Enjoy working during the night and have prior experience of working between the hours of 9 pm till 7 am
• Proven record of effectively leading a team, building positive dynamics, and coaching for performance
• Exceptional communication and interpersonal skills, with a passion for delivering high‑quality guest service and resolving issues professionally
• Strong organizational abilities to manage daily operations and administrative tasks efficiently
• Familiarity with budgeting, forecasting, and financial reporting, along with knowledge of cash handling, accounts receivable, and basic accounting principles
• Proficiency in front desk and property management systems (PMS), such as Opera or similar, along with a working knowledge of Microsoft Office Suite
• Resourceful, solution‑oriented, and comfortable making decisions under pressure
• Flexibility to work evenings, weekends, and holidays as needed to meet the demands of the hotel industry

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact.