Night Manager

Sun Street; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A new luxury hotel in Greater London is seeking a skilled Night Manager to oversee the Night team and ensure exceptional customer service. Responsibilities include managing check-in/check-out processes, training staff, and providing food and drink services. The ideal candidate should have experience in a hotel or restaurant, with excellent organizational and communication skills. This role offers a comprehensive benefits package including competitive pay and recognition for long service.

Benefits

Market leading rates of pay

20-33 days paid holiday

Full training and supervision

Opportunities for career progression

Introduce a Friend Scheme

Complimentary Mental Health services

Discounted hotel stays

50% off F&B during stays

Qualifications

• Proven experience in a similar position in a hotel or restaurant.
• Experience in a luxury environment is preferred.
• Ability to create memorable guest experiences.

Responsibilities

• Manage the Night team and ensure exceptional customer service.
• Train team members on systems such as Guestline/POS.
• Act as first point of contact for guests and handle requests.
• Manage Check In/Check Out and assist guests with luggage.
• Provide limited food and drink service to guests.

Skills

Customer service excellence

Organizational skills

Vigilance

Communication skills

Attention to detail

Job description

We currently have an exciting opportunity to join the team as Night Manager at Sun Street Hotel. With an initial focus of building our opening team, this position offers a clear career pathway as part of the Front Office team.

Benefits

We truly believe our people are our biggest asset and to reflect that we offer:

• Market leading Rates of Pay
• Long service recognition including enhanced holidays starting as 20 Days paid Holiday (pro rata) rising annually to a maximum 33 Days per year
• Full Training and Supervision Given
• Plenty of opportunities to progress on your career path
• Introduce a Friend Scheme worth £600+
• Access to complimentary Mental Health & Wellbeing services
• Discounted Bespoke Hotel Stays, for you, your family and friends
• 50% off all Food & Beverage during Bespoke Hotel Stays
• A range of local in-house benefits
• & many more!

Who We Are

Sun Street is a brand new 5-star hotel on the borderline of Shoreditch and the City of London. The mix of traditional Georgian frontage and vibrantly elegant interiors, the classical original buildings and the contemporary wing, reflect this position at the intersection of two contrasting areas of the capital.

While Shoreditch is characterised by hipsters, dotcom entrepreneurs, vintage shops, craft beers and cosmopolitan cuisine, the City of London oozes tradition from every bank, livery company, pinstripe suit and champagne bar.

Sun Street Hotel welcomes you all ... with its own inimitable fusion of everything that is wonderful about London.

Inside this oasis of tranquility in the heart of London, you’ll find a labyrinth of chic, comfortable bar, lounges, library, Orangery and members room, a fabulous 40-cover fine‑dining restaurant with intimate spaces and a wine list to die for, and a glorious Sun Deck reserved for residents and members.

Everything we do demonstrates our absolute dedication to the guest. Everything we do demonstrates we care.

Ideal Individual

The ideal candidate will have proven experience in a similar position Hotel or Restaurant as well as proven experience of working in a luxury environment.

The ideal individual will have confidence, flair and excellent customer service, with the ability to create memorable guest experiences through fantastic organisational skills and clear communication.

You will have an eye for detail, be vigilant and be able to prioritise. Having integrity and a positive demeanour will be important characteristics at Sun Street Hotel.

Role Responsibilities

• Responsible for the running and control of the Night team ensuring all tasks are diligently delivered whilst maintaining exceptional customer service.
• Accountable for training team members on systems in use (Guestline/POS).
• Act as a first point of contact for the hotel, handling all requests, problem solving, disturbances, special requests and any other issues.
• Managing Check In/Check Out and assisting guests with luggage handling and storage, as required.
• Provide a limited food and drink service to resident guests (after restaurant hours).
• Provide wake up calls, when requested.
• Complete lock up and close down procedure after hours.
• Undertake administration/clerical duties, including sending out reports (financial and operational) and running end of day procedures on PMS & POS.
• Prepare VIP arrival information sheets and special requests.
• Ensure the front of house area is kept tidy and reset regularly (flowers watered, cushions puffed, magazines straightened/kept up to date etc.)
• Assist the day teams with preparation required for a successful operation.
• Follow all cash handling procedures to ensure payment is taken in the correct manner from members and guests.
• Ensure full knowledge of the One Crown Place & our neighbourhood.
• Embed our operating standards into day-to-day service, good communication by engaging closely with colleagues and taking pride in delivering exceptional experiences.
• Ensure an excellent last impression for every one of our guests.
• Guiding and supporting team in Front Office duties and responsibilities.

Why We Are Bespoke

Founded in 2000, Bespoke Hotels and has consistently grown to the point where we now manage over 9,500 hotel rooms, 4,000 employees and £815 million of assets.

We stand today as the UK's Largest Independent Hotel Group, owning a number of hotels and partnering with an ever‑increasing portfolio alongside this. Every property we have in our portfolio is Bespoke by name, and bespoke by nature.

By joining the Sun Street Hotel, you will become part of the wider Bespoke Hotels family!