Night F&B Supervisor - Room Service

The Hongkong and Shanghai Hotels, Limited; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A renowned luxury hotel in Greater London is seeking a Food and Beverage Supervisor (Nights) to oversee the Room Service Department during night shifts. This role is pivotal for ensuring high levels of guest satisfaction within the private rooms. Candidates should have knowledge of food and beverage, experience in hospitality, and possess leadership qualities. The position involves working night shifts and requires a proactive approach to guest feedback and team training. Attractive remuneration and benefits are offered.

Benefits

Market-leading remuneration

Service charge

Attractive benefits

Qualifications

• Experience in Room Service or Restaurant service within a hotel environment.
• Able to provide friendly and tailored service to guests.
• Flexibility to work night shifts as required.

Responsibilities

• Supervise order-taking service at night and manage team.
• Maintain cleanliness and compliance of in-room dining equipment.
• Actively respond to guest feedback and training needs.

Skills

Knowledge of food and beverage

Communication skills

Time management

Team leadership

Adaptability

Education

Hospitality-related training

Tools

POS system

Job description

The Peninsula London is delighted to announce that we are seeking a Food and Beverage Supervisor (Nights) to supervise our Room Service Department during night shifts. This position is predominantly to supervise each night service and shift alongside being responsible for taking dining orders from guests. This Room Service guest experience is critical to the success of any guest stay, providing unobtrusive yet high levels of dining service within the guests’ private rooms. Having a great knowledge of the menu and the ingredients and being able to interact with the guest to provide friendly and tailored service is a true talent. Our guests often choose to relax in the comfort of their own rooms or benefit from the privacy that In Room Dining can offer whilst not compromising on the standard and service levels they come to expect from The Peninsula Hotels.

• An exceptional opportunity to join our high-profile flagship hotel in London

• Market-leading remuneration, service charge, and attractive benefits

• Join our award-winning group, working alongside a highly experienced team

Key Accountabilities

• Responsible for all activities related to order-taking service at night; not limited to taking the order but also preparation, delegation to the team, training, and high-performance levels. Use the POS, (Point of Sales system) for orders and guest preferences.

• Be knowledgeable of all food and beverage items and the ingredients to be able to discuss this with guests as required with a special focus on allergens.

• Offering a consistent service with continued participation in product awareness, and training activities and actively involved with tastings. Often carrying out the training with the team is also required.

• Taking responsibility for receiving and acting on guest feedback accordingly.

• Required to ensure the cleanliness and maintenance, (including health and safety compliance) of all in-room dining equipment, ensuring that produce mise en place is done for services and products are of high quality.

General Requirements

• Good knowledge of food and beverage with experience within Room Service and/or Restaurant service within a hotel environment preferred.

• Hospitality-related training required.

• Friendly and positive with the confidence to lead a team.

• Excellent time management and organization, and highly adaptable.

• Flexibility and capability of working under pressure.

• This position requires the fulfilment of night shift duties based on the operational needs of the business. The ability and willingness to work during these hours is a necessary condition of employment.

We are delighted to receive your CV and will liaise with suitable candidates directly.