Night Concierge and Security Assistant

The Riverside Group; Liverpool; On-site; GBP 26,000; Full time

Job summary

A community housing association is hiring a Night Concierge and Security Assistant in Liverpool. This role requires the individual to act as a point of reference at the site, ensuring safety through effective night security systems. The ideal candidate will possess customer service experience and basic IT skills, with an ability to work flexible hours on a rolling rota. Competitive salary and extensive benefits are offered, alongside a commitment to diversity and inclusion.

Benefits

Competitive pay and generous pension

28 days holidays plus bank holidays

Flexible working options

Investment in learning and development

Qualifications

• Experience in a customer focused role is essential.
• Basic IT skills including Word and Excel are required.
• Flexibility to meet varying shift patterns.

Responsibilities

• Act as a point of reference on the phone or in reception.
• Implement night security systems and ensure safety.
• Monitor access to schemes and report incidents.

Skills

Experience of working in a customer focused environment

Basic proficiency in Microsoft Office including Word and Excel

Willingness to learn specific IT systems

Ability to work flexible hours

Job description

Job Title: Night Concierge and Security Assistant

Contract Type: Permanent

Salary: £25,673.65 per annum, plus 10% Night Allowance

Working Hours: 37.5 hours per week, full time

Working Pattern: 4 nights and 4 nights off on a rolling rota

Location: Powerhouse 300, Liverpool

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as a Night Concierge and Security Assistant

You will act as an initial point of reference on the phone, or in a reception area as required and use company intranet (RIC), e‑mail and other basic correspondence where appropriate and necessary. Implement night security systems, ensuring overall safety and security of the scheme and respond to faults as discovered. You will also monitor access to schemes and visitors and meet the requirements of health and safety policies and practices, reporting incidents and anti‑social behaviour.

About you

• Experience of working in a customer focused environment
• Ability to demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required
• Commitment to equal opportunities and promoting non‑discriminatory practices in all aspects of work you undertake.
• Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Role Profile

• Act as an initial point of reference on the phone, or in a reception area as required.
• Use company intranet (RIC), e‑mail and other basic correspondence where appropriate and necessary.
• Implement night security systems, ensuring overall safety and security of the scheme.
• Respond to faults as discovered.
• Monitor access to schemes and visitors.
• Meet the requirements of health and safety policies and practices.
• Report incidents and anti‑social behaviour.
• Carry out domestic tasks (cleaning communal areas) to a high standard.
• Effective recording of information.
• Implement policies and procedures to ensure effective service delivery.
• Advise management promptly of any signs of problems or concerns about a client.
• Report repairs to maintenance contractors by using appropriate systems.
• Ensure culture and diversity issues for the clients are considered at all times, and report any forms of discrimination.
• Promote and encourage a high level of client involvement, consultation and communication.
• To understand your role in the organisation and to be accountable for your contribution to maximise profitability.
• To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way.
• To understand that your efforts will be client led.
• To understand that Riverside is a nationally focused organisation and to be accountable for adhering to the agreed corporate policies and procedures.
• Working within a multi‑disciplinary team of housing and support staff, and meeting the requirements of a rota system.

Other Information:

• You will be required to work a range of shifts on a 24 hour, 7 days per week rota basis.
• You will undertake regular training to enable you to deliver your role safely.
• From time to time you may be required to undertake additional duties and responsibilities of an equivalent nature, in consultation with your Line Manager.
• The role holder is expected to be committed to equal opportunities and to promote non‑discriminatory practices in all aspects of work undertaken.

Person specification

Essential

• Experience of working in a customer focused environment
• To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required

Applications may close before the deadline, so please apply early to be considered.