NIGHT CONCIERGE - RESIDENTIAL

Maison UK; Liverpool; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading lifestyle experience brand in Liverpool is seeking an enthusiastic Customer Service Representative. The successful candidate will uphold the service standard for residents, maintain positive relationships, assist with resident inquiries, and promote community engagement through events. Ideal candidates are proactive, team players with excellent communication skills and experience in customer service. This role offers a unique opportunity to be part of a growing company dedicated to transforming residential living.

Qualifications

• Excellent customer relations skills and a sense of humour.
• Experience in a customer service role.
• Proactive and enjoys going the extra mile.
• Team player with excellent written and verbal skills.

Responsibilities

• Deliver the service standard to residents and visitors.
• Maintain positive relationships with residents.
• Solve problems for residents and assist with move-ins.
• Promote resident events on social media.

Skills

Customer relations skills

Written communication

Verbal communication

Teamwork

Multitasking

Job description

Maison UK is aiming to create a leading lifestyle experience brand by creating and operating next generation residential buildings and neighbourhoods to live, work and play.

MAISON UK RESIDENTIAL is one of the North West's premier real estate companies.

Job Description

This is a unique opportunity to join the team looking to transform The Residence into one of the hottest and most appealing places to live in Liverpool.

Interested? Keep reading...

THE ROLE

• -Consistently deliver the Maison UK service standard to residents and all visitors
• -Undertaking all duties from the front desk
• -Establish and maintain positive relationships with the residents to best understand their needs
• -Solving problems for the residents
• -Give recommendations to our residents
• -Replying to resident emails, messages and calls
• -Assist with resident move-ins
• -Parcel management and security
• -Promote resident events and engagement on The Maison UK website and social media platforms (plus the upcoming app)
• -Good knowledge of local city attractions, destinations and surrounding areas
• -Able to use initiative to enhance the developments reputation and make the community the best available
• -Working with senior management to assist in building the Resident Experience model that will be rolled out across all of our future developments

Qualifications

THE IDEAL CANDIDATE

• -Excellent customer relations skills, a sense of humour, plenty of energy and enthusiasm
• -Experience in a customer service role
• -Proactive and enjoy going the extra mile
• -Excellent written and verbal skills
• -Team player and multitasker
• -A people person with a can-do attitude
• -Organised, accurate and informed

Additional Information

HOW TO APPLY

Think you're up for the challengeand want to show us what you're made of?
Please forward

• A CV in either pdf, Word or PowerPoint
• A covering letter telling us why you want to work for Maison UK and what you will bring to the team