NHS Talking Therapies Administrator- Bristol

NHS; United Kingdom; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare provider in the UK is seeking an administrative professional to support the NHS Talking Therapies contract. This full-time position allows for a blend of office and remote work, with varied responsibilities including call handling and patient information management. The ideal candidate will thrive in a supportive environment dedicated to improving health outcomes while enjoying a competitive salary and benefits.

Benefits

Comprehensive benefits package

Opportunities for career development

Flexible work-life balance

Qualifications

• Must be legally entitled to work in the UK.
• Strong communication skills are essential.

Responsibilities

• Answering incoming and making outbound calls within KPIs.
• Processing referrals and updating patient information.
• Monitoring and responding to patient enquiries.

Job description

Overview

Are you looking for an administrative role that will really make a difference to lives?

This position is an integral part of the service and will ensure the smooth running of the NHS Talking Therapies contract. This is done by providing an effective and efficient administrative service for NHS patients, referring GPs, healthcare professionals and ICB contacts.

The role is varied and covers a range of administrative responsibilities that support the day to day operations of the service, as well as contributing to its ongoing development.

Location and working pattern

This is a full time role only and will require working from an office for a minimum of 2 days per week and 3 days from home. Our offices are in: Baldwin Street, Bristol, (BS1) or Station Road, Yate (BS37).

You will be required to work one late shift on a Monday 12-8pm. The service opening hours are 8am-8pm Mon - Weds, 8am-5pm Thurs/Friday. Exact working hours will be agreed and confirmed at interview.

Main Duties and Responsibilities

• Answering incoming and making outbound calls in a professional manner within agreed KPIs.
• Processing referrals within targeted timeframe.
• Updating patient information within the record system, ensuring a high level of accuracy.
• Monitoring and actioning treatment waitlists.
• Monitoring and responding to enquiries via email.
• Checking and processing letters to patients, GPs and Healthcare professionals.
• Ensuring patients are communicated with at the earliest opportunity for any changes to appointments including cancellations and reschedules.
• General administration and any other ad hoc duties to contribute to the smooth running of the service.

About us

Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do. To find out more about Vita Health Group and the services we provide, please note that the organisation is part of Spire Healthcare Group plc and works in partnership with the NHS and insurers to support their workforce and provide health services.

Why Vita Health Group

To achieve our mission of Making People Better, we invest in our staff. We are an award-winning employer recognised nationally for workplace excellence. We offer opportunities for career development, regular CPD, secondments, mentoring, apprenticeships and events across clinical disciplines.

We offer a competitive salary and flexible work life balance with a comprehensive benefits package.

Equality, Diversity and Inclusion

Vita Health Group is committed to Equality, Diversity & Inclusion and encourages applications from all candidates. We provide a range of statements and schemes to support inclusion and wellbeing for colleagues.

• We are a Mindful Employer
• Disability Confident Leader
• Ethnicity Matters Scheme for senior roles
• Gender Matters Scheme for senior roles
• Armed Forces Covenant, Menopause Friendly, Employer with Heart Charter
• Commitment to NHS Equality Delivery System and related standards
• Employee wellbeing services and Freedom to Speak Up Guardians

For adjustment requests during application or interview, please contact the recruitment team.

Requirements and how to apply

Please note, all applicants must be legally entitled to accept and perform work in the UK and all positions are subject to a DBS check.

Should you wish to discuss any adjustment or assistance you need in the application or interview process please contact the recruitment team. Data handling and retention information is provided as part of the application process.