Network Engineer – MSP – London - £48,000 – Hybrid

ASHDOWN GROUP; City Of London; Hybrid; GBP 40,000 - 48,000; Full time

Job summary

A leading technology provider is seeking a seasoned Network Engineer to join their London team. This hybrid role involves maintaining and supporting network infrastructures for various mid-market clients. The ideal candidate will have experience in IT environments with expertise in network technologies such as TCP/IP and VPNs. The position offers a competitive salary of up to £48,000 plus additional benefits.

Qualifications

• Experience in an MSP or IT/Voice environment.
• Strong understanding of TCP/IP, DNS, DHCP.
• Familiarity with Microsoft Teams Voice and Collaboration.

Responsibilities

• Evaluate business impact and manage client expectations.
• Troubleshoot network connectivity issues.
• Support deployment of VPNs and firewalls.

Skills

Client management

Troubleshooting network issues

VPN configuration

Network performance optimization

Documentation

Tools

FortiGate Firewalls

Azure

AWS

Job description

Network Engineer – MSP – London - £48,000 – Hybrid

A highly successful and rapidly growing MSP and Technology provider are looking for a seasoned Network Engineer to join their Service Desk and Projects team.

This MSP is looking for a motivated Service Desk Network Engineer to maintain, and support secure, resilient, and high-performing network and IT infrastructure for a range mid-market clients. This hybrid role combines remote service desk responsibilities with on-site support, offering a dynamic and rewarding opportunity for a technically capable and customer-focused professional.

Responsibilities

• Client management: evaluating business impact and managing expectations.
• Troubleshoot and resolve network connectivity issues across LAN, WAN, and WLAN environments.
• Support the deployment and maintenance of secure VPNs, VLANs, and firewall rules.
• Conduct network performance monitoring and recommend optimization strategies.
• Provide support to junior team members on first-line support tickets and service requests.
• Act as an escalation point for 1st line engineers, ensuring timely resolution of complex issues.
• Manage and triage service desk queues effectively, maintaining SLA compliance.
• Update service tickets, communicate with clients, and coordinate with third-party suppliers.
• Maintain accurate documentation of network configurations, changes, and troubleshooting steps.

Qualifications

The ideal candidate for this Network Engineer role will have experience in an MSP or IT/Voice environment and a strong understanding of network technologies and principles: TCP/IP, DNS, DHCP, and WLAN design/troubleshooting; VPNs (SSL/IPsec), STP, Routing, Firewall Policies, NAT, VIPs, VRRP. Experience with Microsoft Teams Voice and Collaboration and knowledge of Azure or AWS public cloud environments is advantageous. Experience with FortiGate Firewalls is a bonus.

The salary on offer for this role is up to £48,000 plus benefits.