Network Engineer Apprentice

No Fuss IT Ltd; Rochdale; On-site; GBP 20,000 - 25,000; Full time

Job summary

An Award Winning Managed Services IT Provider is seeking an individual for an apprenticeship role that offers the potential for a full-time position. Your responsibilities will include providing 1st, 2nd, and 3rd line technical support, maintaining high customer service standards, and addressing various technical issues. The position is Monday to Friday, 9.00am to 5.00pm.

Responsibilities

• Provide 1st, 2nd, and 3rd line technical support via phone, email, and live chat.
• Maintain a high degree of customer service for all support queries.
• Take ownership of user problems and be proactive in resolution.
• Log all calls on the ticketing system.
• Respond to client enquiries and help resolve technical issues.
• Maintain a log of all calls and problems detected.
• Support users in the use of computer equipment with training.
• Allocate complex calls to the relevant support member.
• Arrange external technical support when necessary.

Job description

Overview

As an Award Winning Managed Services IT Provider, we provide a range of value-added IT Services, and working with trusted hardware and cloud vendors, we are No Fuss IT.

The company may offer a full-time position at the end of the apprenticeship.

Responsibilities

• To provide 1st, 2nd and 3rd line technical support, answering support queries via phone, email and live chat
• To maintain a high degree of customer service for all support queries and adhere to all service management principles
• To take ownership of user problems and be proactive when dealing with user issues
• To log all calls on the ticketing system
• Respond to enquiries from clients and help them resolve any Network, Server, hardware or software problems
• Maintain a log of all calls taken
• Maintain a log of any software or hardware problems detected
• Support users in the use of Computer equipment by providing necessary training and advice
• To allocate more complex calls to the relevant Support member if it cannot be resolved
• To help arrange for external technical support where problems cannot be resolved in-house by liaising with relevant admin staff

Monday to Friday, 9.00am to 5.00pm.