Network Engineer

Bullis Insurance Agency; Newcastle upon Tyne; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading technology services organization based in Newcastle upon Tyne is seeking an experienced Senior Network Service Engineer to join their service delivery team. This hands-on role involves providing 3rd line network support, resolving complex incidents, and supporting diverse network environments. The ideal candidate will have over 5 years of experience, strong skills in routing and switching, and excellent communication abilities. The role offers flexible working and continuous professional development opportunities.

Benefits

Ongoing training and development

Collaborative team environment

Flexible working options

Qualifications

• Minimum of 5 years experience in network engineering or senior support.
• Experience with multi-vendor network environments.
• Strong proficiency in routing, switching, and wireless technologies.

Responsibilities

• Provide 3rd line network support and fault resolution.
• Monitor and maintain customer network infrastructure.
• Document and resolve incidents within SLAs.

Skills

Network troubleshooting

Routing and switching

Wireless technologies

Network security

Documentation skills

Tools

Network monitoring tools

Job description

Overview

An established technology services organisation is looking for an experienced Senior Network Service Engineer to join its service delivery team. This is a hands‑on technical role providing 3rd line network support, resolving complex incidents, and supporting customers across diverse network environments.

Key Responsibilities

• Provide 3rd line network support and fault resolution
• Monitor, maintain, and improve customer network infrastructure
• Deliver network changes, upgrades, and patching activities
• Ensure incidents are well documented and resolved within SLAs
• Support and mentor other engineers
• Communicate clearly with customers and internal teams

About You

• 35+ years experience in network engineering or senior support
• Experience working in multi‑vendor network environments
• Strong knowledge of routing, switching, wireless, and network security
• Confident troubleshooting complex network issues
• Excellent communication and documentation skills

Desirable

• Industry‑recognised networking or security certifications (CCNP or JNCIA ideal)

Whats On Offer

• Hybrid / flexible working
• Ongoing training and development
• Supportive, collaborative team environment