Neonatal Outreach Administrator

University Hospitals Coventry and Warwickshire; Coventry; On-site; GBP 20,000 - 27,000; Full time

Job summary

A healthcare provider in the UK is seeking an administrator for the Neonatal Community Outreach Team. The role involves providing administrative support, acting as the first point of contact for parents and handling confidential documentation. Strong organizational and communication skills are required. Weekend working may be needed, and the role may require travel to various sites in Coventry and Warwickshire.

Qualifications

• Experience in administrative roles required.
• Strong communication and organizational skills are essential.
• Ability to handle confidential information discreetly.

Responsibilities

• Provide comprehensive administrative support to the Neonatal Community Outreach Team.
• Act as first point of contact for parents/carers and team members.
• Process confidential patient sensitive documentation.
• Arrange meetings and take accurate notes.
• Monitor community appointments and update patient data.

Skills

Administrative support

Communication skills

Confidentiality handling

Time management

Job description

Overview

The Neonatal Community Outreach Team (NCOT) supports babies and their families to enable an earlier discharge home from hospital. NCOT provides support across the Local Maternity and Neonatal System (LMNS). The team are based and hosted by UHCW, but work across George Eliot and South Warwickshire NHS Foundation Trusts providing specialist community care for babies and their families.

An exciting opportunity has arisen for an administrator to join the team to support with clerical duties. Sponsorship is not eligible for this post. Closing Date: this job advert will close as soon as sufficient applications have been received; please apply promptly if interested.

Responsibilities

• Provide comprehensive administrative support to the Neonatal Community Outreach Team to ensure the smooth performance of their clinical duties; providing admin support across Coventry & Warwickshire.
• Act as first point of contact for parents/carers and team members, using initiative to resolve enquiries in a professional manner; provide accurate information or redirect calls as appropriate to ensure they are responded to in a timely and effective manner.
• Process confidential patient sensitive documentation: composing, typing and printing correspondence as necessary.
• Arrange and provide assistance at service meetings, preparing and circulating agendas and papers for meetings, booking venues, taking and typing accurate notes and distributing minutes of meetings.
• Monitor community appointments, arrange interpreters, update diaries/calendars and accurately input patient data; ensuring details are securely shared with Trust Neonatal Staff or System Community Teams as appropriate.
• Support the Senior Neonatal Outreach Administrator in maintaining and updating databases to monitor Neonatal Community Outreach Service activity.
• The post holder will be based at UHCW, but may occasionally be asked to travel to the other sites. The Neonatal Community Outreach Service operates 7 days a week between the hours of 08:00-18:00. Weekend working may be required.

Other details

• + Provide comprehensive administrative support to the Neonatal Community Outreach Team to ensure the smooth performance of their clinical duties; providing admin support across Coventry & Warwickshire.

The following information is included for completeness and to reflect the employer's processes and values:

• There is no sponsorship for this post. Weekend working may be required. Travel to other sites may be needed.
• For interview, applicants will undertake a Values Based Interview/Assessment; review the Trust's Values and Behaviours prior to applying.
• Equal Opportunities: the Trust is committed to equal opportunities; job shares may be considered; disabled applicants meeting minimum criteria will be interviewed; random selection may be used to reduce numbers if there are many applicants.
• Pre-employment checks: identity and right to work checks may be performed via a secure platform; DBS checks may be required with costs deducted from salary over the first 3 months.
• All correspondence will be sent by email; please check regularly.
• The organisation is committed to environmental sustainability as part of the Green Plan.