Neighbourhoods Scheme Manager

Livewest; Totnes; On-site; GBP 30,000 - 35,000; Full time

Job summary

A housing organization in Totnes is looking for a Scheme Manager to support older customers in sheltered schemes. This role involves maintaining high standards, managing communal areas, and promoting community engagement. The ideal candidate has excellent customer service skills and experience in a similar role. This full-time, fixed-term position extends until December 2026, with an opportunity for permanence. Strong emphasis on teamwork and community focus is essential.

Benefits

Generous Annual Leave

Pension Contributions

Health Benefits

Learning and Development Opportunities

Family Support Policies

Wellbeing Initiatives

Cycle to Work Scheme

Paid Volunteering Days

Qualifications

• Experience in a customer facing role with a focus on improving customer satisfaction.
• Ability to reflect on working practices to enhance performance.
• Good IT skills including knowledge of MS Office suite.

Responsibilities

• Maintain high standards of security, cleanliness, and maintenance across the scheme.
• Support residents with guidance on accessing external services.
• Manage communal areas and ensure they are fit for purpose.

Skills

Customer service

Relationship building

IT skills

Negotiation

Education

CIH relevant level qualification (or equivalent experience)

Tools

Microsoft Office

Job description

About The Role

Are you someone who enjoys working closely with people and making a real difference in their day-to-day lives? We are looking for a Scheme Manager to join our Neighbourhoods team, supporting older customers across our sheltered schemes. This is a hands-on role where you will help create safe, welcoming environments and build strong relationships with residents, colleagues, and the wider community.

Key Responsibilities:

• Maintain high standards of security, cleanliness, and general maintenance across the scheme, liaising with contractors and monitoring performance.
• Support residents by providing guidance on accessing external services, conducting health and safety checks, and maintaining accurate records.
• Manage communal areas including furniture, fittings, guest rooms, and bookings, ensuring everything is fit for purpose and welcoming.
• Welcome new customers with scheme inductions, assist with benefit/support claims, and coordinate property inspections and repairs.
• Promote community engagement by enabling social and leisure activities and building strong relationships with internal and external stakeholders.
• Ensure tenancy compliance, addressing breaches and anti-social behaviour in line with policy, and working with enforcement teams as needed.

Why Join LiveWest:

This role offers a unique opportunity to make a meaningful impact every day. You will be part of a supportive team that values collaboration, innovation, and customer focus. This is a great chance to grow your career while helping others live well. If you are proactive, resilient, and passionate about delivering great service, we’d love to hear from you.

This role is being offered on a full time, fixed term contract until December 2026, with the potential for the role to be made permanent. This is field based covering the Totnes/Newton Abbott area with Exeter as the nearest office.

For further information about this role, and LiveWest, please view our candidate information pack.

We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory enhanced DBS check.

About The Candidate

To be successful in your application for the role of Scheme Manager - Neighbourhoods, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience:

• Experience in a customer facing role with a focus on improving customer satisfaction and delivering excellent service to all customers.
• Ability to reflect on working practices to enhance performance to deliver improved value for money.
• Ability to work effectively with key partners to deliver shared objectives.
• Awareness of impact and appropriateness of own personal style, and able to persuade and negotiate with others. Understanding of professional boundaries.
• Good IT skills including knowledge of MS Office suite.
• Full, valid UK driving licence.
• Desirable: Experience of working within the social housing sector or providing services to customers of registered providers.
• Desirable: Demonstrable working knowledge and understanding of issues relating to older people and provision of services in the locality.
• Desirable: CIH relevant level qualification (or equivalent experience through work or study).

Please note: This role is not eligible for visa sponsorship. Applicants must have the right to work in the UK for the full duration of the role without requiring sponsorship.

About The Company

Our Reward and Benefits:

• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.

About Us:

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.

Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.

As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.

We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.

Inclusion at LiveWest:

At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.

We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.

Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.

You can read more about Inclusion at LiveWest by visiting our website.