Neighbourhood Officer — Remote/Local Housing & Safety Advocate

Vivid Housing; Remote; GBP 40,000 - 47,000; Full time

Job summary

A social housing organization in Basingstoke is seeking a neighbourhood officer to be the main contact for customers. The role involves handling tenancy conditions, health and safety matters, and making referrals for additional support. Candidates should demonstrate strong customer focus and resilience, with a full UK driving license and vehicle access necessary. This full-time position offers a salary of £40,332 along with various benefits including a bonus scheme and private medical insurance.

Benefits

26 days holiday plus bank holidays

Productivity-related bonus scheme

Generous pension contributions

Life assurance

Private medical insurance

Qualifications

• Experience working with the public in face-to-face interactions.
• Understanding of the social housing sector is an advantage.
• Full UK driving licence and access to a vehicle for business use.

Responsibilities

• Act as the main contact for customers regarding tenancy issues.
• Support health and safety matters in the community.
• Assess customer needs and make referrals to support teams.
• Travel to cover assigned areas as needed.

Skills

Strong customer focus

Confidence in handling challenging customers

Experience in public services

Resilience

Assertiveness

Job description

A social housing organization in Basingstoke is seeking a neighbourhood officer to be the main contact for customers. The role involves handling tenancy conditions, health and safety matters, and making referrals for additional support. Candidates should demonstrate strong customer focus and resilience, with a full UK driving license and vehicle access necessary. This full-time position offers a salary of £40,332 along with various benefits including a bonus scheme and private medical insurance.