Neighbourhood Officer

Building Careers UK; St Helens; On-site; GBP 35,000; Full time

Job summary

A housing management company in St Helens is seeking a Neighbourhood Officer to provide clerical and administrative support to the Neighbourhood Housing Team. You will assist tenants and residents with housing-related issues, support estate management activities, and ensure smooth office operations. The ideal candidate is proactive and organised with strong communication skills. This full-time role offers a competitive salary.

Qualifications

• Experience in administrative support roles is preferred.
• Strong organisational skills and attention to detail.
• Ability to manage multiple tasks effectively.

Responsibilities

• Provide clerical support to the Neighbourhood Housing Team.
• Assist with tenant enquiries and estate management activities.
• Handle financial procedures and maintain electronic filing.

Skills

Proactive and organised

Excellent communication skills

Customer service orientation

Job description

Neighbourhood Officer

Location : St Helens

Salary : £34,064 per annum / £17.00 per hour (paye umbrella)

Contract : Full-time / Temp

About the Role

We are looking for a proactive and organised Neighbourhood Officer to join our team in St Helens. In this key support role, you'll provide a wide range of clerical and administrative services to the Neighbourhood Housing Team, helping us deliver excellent housing management and customer service.

You'll liaise with tenants and residents, offering advice and assistance on housing-related issues, support estate management activities, and ensure the smooth day-to-day running of the neighbourhood office. From arranging meetings and managing diaries to processing purchase orders and handling enquiries, your work will help keep our services running efficiently.

Key Responsibilities

• Provide administrative and clerical support to the Neighbourhood Housing Team.
• Deal with tenant enquiries, offering advice and ensuring a 'Right First Time' approach.
• Assist with estate management activities such as estate walkabouts and community events.
• Process purchase orders, invoices, and petty cash in line with financial procedures.
• Arrange appointments, manage diaries, and organise meetings.
• Handle correspondence, manage emails, and maintain electronic filing systems.
• Liaise with internal teams to support tenancy management and income maximisation.