Neighbourhood Officer

Housing Plus Group; Rottingdean; Hybrid; GBP 34,000 - 35,000; Full time

Job summary

A housing and care provider is seeking a Neighbourhood Officer to deliver effective neighbourhood management services with a hybrid working model. Responsibilities include managing anti-social behaviour and tenancy issues. Strong knowledge of housing legislation and excellent customer service skills are essential. This full-time, fixed-term position offers competitive benefits including generous holiday and pension options.

Benefits

25 days holiday plus bank holidays

Employee Healthcare Portal

Contributory pension scheme

Cycle to work scheme

Qualifications

• Experience with internal and external partners to resolve complex issues.
• Ability to think proactively on behalf of customers.
• Current valid driving licence and use of own vehicle for business use.

Responsibilities

• Provide effective and efficient neighbourhood management services.
• Manage performance related to anti-social behaviour and tenancy issues.
• Monitor and report on performance standards.

Skills

Knowledge of housing legislation and best practices

Experience with vulnerable customers

Proactive customer service

Excellent time management skills

Ability to tackle difficult situations

Job description

Overview

Job Title: Neighbourhood Officer
Salary: £34,857.09 per annum (plus ECU allowance)
Location: Shrewsbury (with hybrid working)
Hours: 37 hours per week, fixed term for up to 12 months (secondment opportunity)

We currently have an exciting opportunity for a Neighbourhood Officer to join our successful in-house Homes Plus Neighbourhoods Team on a full time, temporary basis for up to 12 months.

Responsibilities

• As a Neighbourhood Officer, you will be responsible for the provision of an effective, efficient and customer focussed neighbourhood management service whilst proactively providing a focused “risk based” tenancy management service.
• You will also be responsible for performance standards and ensure targets are achieved in relation to anti-social behaviour, safeguarding, transfer inspections, tenancy management and estate management and to monitor and report on that performance.

What skills and experience we are looking for

• Experience and knowledge of housing legislation and best practice regarding Estate Management, Grounds Maintenance and/or Fire Risk Assessments/Block Inspections issues
• Experience of working with internal and external partners to resolve complex issues
• Ability to think ahead and be pro-active on behalf of customers and the organisation
• Experience of working with vulnerable customers, victims of environmental crime and anti-social behaviour
• Ability to generate own ideas and develop others ideas
• Proactive approach to customer services
• Ability to tackle difficult situations with confidence and negotiate to reach a good solution
• Ability to work under pressure effectively and on own initiative whilst prioritising workload with excellent time management skills
• Ability to write logically, concisely and persuasively
• Current valid driving licence and use of own vehicle for business use

We can offer you

• We offer a comprehensive induction programme and excellent learning opportunities; with mandatory and specialist training available.
• We can offer 25 days holiday (increasing with each year of service, up to a maximum of 30 days), bank holidays and three concessionary days over the Christmas period.
• We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme.
• Please see our HPG Benefits page for more information.

About us

We’re one of the West Midlands’ largest housing and care providers, with over 33,000 homes and a bold vision for the future. We create places people are proud to call home.

The way we work is shaped by three simple behaviours:
Own it – make it happen
Improve it - move things forward.
Live it – show understanding and compassion

How to apply

Please apply on our company website with your CV and a cover letter. If you need any support in submitting your application, please email [e-mail]

Closing date: Monday 29th September 2025 - interviews may take place throughout the advert.

We are committed to carrying out safeguarding checks with all our colleagues. These checks may vary according to the role you have applied for, please refer to the job description for this role for details.

If you have not received an update within 2 working weeks of submitting your application, please assume that you have been unsuccessful on this occasion.