Neighbourhood Officer

IRIS Recruitment; Macclesfield; On-site; GBP 30,000 - 40,000; Full time

Job summary

A housing provider in Macclesfield seeks a Neighbourhood Officer to manage tenancy issues and improve lives within the community. The role requires knowledge of housing law and experience with challenging customers. You will help sustain tenancies and efficiently let properties, contributing to the development of sustainable communities. This position offers attractive benefits including 28 days of holiday, flexible working, and continuous training opportunities.

Benefits

28 days holiday plus bank holidays

Extra day off for your Birthday

Great pension scheme

Flexible working hours

Health Cash Plan benefits

Continuous training and development

Supportive office environment

Qualifications

• Experience of working with vulnerable customers in a customer-focused environment.
• Ability to manage tenancy agreements and reduce breaches.
• Effective case management skills to support tenants.

Responsibilities

• Manage a wide range of tenancy management issues.
• Efficiently let empty properties.
• Support and signpost customers to sustain their tenancy.

Skills

Working knowledge of housing law

Experience with challenging customers

Facilitating multi-agency meetings

Comfortable in a target-driven environment

Job description

Our client ishousingprovider in Macclesfield with over 5,000 properties across East Cheshire and the surrounding areas. They’reambitious with plans to build more homes, regenerate local areasand invest in their properties.They provide housing to those in housing need and aim to be a great landlord for their customers.

A fantastic opportunity has arisen for a NeighbourhoodOfficer to join theirNeighbourhood’sTeam. You will contribute to sustainable communities through managing a wide range of tenancy management issues and the efficient letting of empty properties, helping to improve lives.

The role holder will apply effective case management to support and signpost customers, to ensure they can sustain their tenancy. In addition, they will manage the customer’s tenancy in accordance withtenancy terms, to reduce tenancy breaches andwhere necessary, provide tenancy warnings.

To succeed you’llhave a working knowledge of housing law with experience of working with challenging and vulnerable customers in a face to facecustomer focused environment. You will also have experience of facilitatingmulti-agency meetings with partners and will be comfortable working in atarget-drivenenvironment.

They can offer you:

• A minimum of 28 days holiday per year (plus bank holidays).
• An extra day off for your Birthday
• A great pension scheme that’sdesigned to suit your needs
• Flexible working hours and a mix of office and home working
• A focus on your health and wellbeing including access totheirHealth Cash Plan offering a variety of benefits and discounts.
• Continuous training and development opportunities – let them help you reach your career goals.
• A supportive, award-winning office environment with a friendly team.

If you would like to play a part in drivingtheirbusiness forward as a Neighbourhood Officer, they’dlove to hear from you.

Their Values are at the core of everything they do, so they are looking for someone whose values agree withtheirsand will embed these too!

They valuetheirpeople and care abouttheircustomers.Apply now!